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Experienced travel insurance assistance professionals – Viking Travel Care - Torrevieja, Comunidad Valenciana, Spain

Talent

Torrevieja 16-02-2026

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Experienced travel insurance assistance professionals – Viking Travel Care - Torrevieja, Comunidad Valenciana, Spain

Talent Torrevieja 16-02-2026

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Descripción de la oferta

Viking Travel Care is looking to strengthen our operations team with professionals with long experience from travel insurance assistance case handling and operations.
We are looking for candidates who for a temporary period can assist us with case handling and other operative tasks.
Responsibilities and tasks

Case handling all types simple medium heavy
Handling medical transport cases and repatriations
Support and knowledge sharing with colleagues
Training of colleagues
Operational supervision tasks management etc

Required qualifications

Minimum 3 years experience in travel assistance
Can handle all types of travel insurance assistance cases including repatriation
Norwegian or Danish fluent verbally and in writing
Fluent English verbally and in writing
Familiar with reading and interpreting insurance conditions
Experience with supervision and/or shift management is a plus
Experience from training and coaching colleagues/staff
Good user of IT systems and can quickly learn new systems.

Personal abilities

You have a structured approach and get things done
You have excellent prioritization and delegation skills
You communicate well and have good people skills
You see solutions instead of problems and have a flexible mindset
You thrive in an environment of rapid and continuous change
You are not afraid to make decisions and comfortable with giving feedback
You are used to reading and following work instructions and procedures

Practical information

Position: Senior Assistance Coordinator / Transport Coordinator / TBD
Position type: Fulltime (part‑time can be considered)
Work hours: 24h rotation but mainly day-evening-weekend
Contract period: 4-12 months
Workplace: Remote
Travel to Spain for training or when needed must be expected
Start date: As soon as possible / to be agreed

Interested in long term position in Spain instead
If you are planning to relocate to Spain we have fulltime continuous contracts for employees working from our locations in Spain (Torrevieja and Fuengirola).
The tasks and qualifications will be the same as above but the contract will be fulltime and Spanish based.
We offer practical help and compensation for your relocation.
If you have any questions you are welcome to contact.
Cristina F. Blanco Operations Manager Travel Carephone:ore-mail:
#J-18808-Ljbffr

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