Descripción de la oferta
ph3Position /h3 pCarel Ibérica is looking for a Field Service Coordinator to join our Technical Service department at our offices in Sant Feliu de Llobregat. This back‑office role focuses on the operational and administrative coordination of field interventions carried out by our network of external technical partners across Spain and Portugal. /p pThe selected candidate will work closely with the Service Manager and will be the central point of contact for planning, logistics, documentation, and warranty management, ensuring that each intervention is carried out efficiently from first contact to case closure. The Technical Service department is in full expansion, and this hire plays a strategic role in the development of our commercial strategy. /p h3Key Responsibilities /h3 ul liPreparation of quotes and proposals for field service interventions for customers. /li liCoordinate field service interventions: plan interventions according to customer needs, identifying and assigning available external technical partners for each service request. /li liOrganize the prior shipment of spare parts and materials needed for interventions. /li liManage access documentation and permits required to enter customer facilities. /li liAct as the operational link between customers, technical partners, and the internal Service team. /li liHandle warranty return processes: product collection, replacement coordination, and related documentation. /li liMaintain accurate records of all service activities in the company's management systems. /li /ul h3Requirements /h3 ul liPrevious experience in service coordination, logistics, and back‑office operations (1–2 years preferred). /li liExperience in managing documentation and permits to access customer facilities in compliance with local regulations (CAE and PRL) is a plus. /li liStrong organizational skills and ability to manage multiple tasks simultaneously. /li liGood written and verbal communication skills. /li liProficiency in Microsoft Office 365 and familiarity with ERP or CRM systems (preferably Salesforce and Oracle). /li liSpanish and English required. /li liDetail‑oriented, proactive, and comfortable working in a fast‑paced environment. /li /ul h3Other Information /h3 h3What we offer /h3 ul liHybrid working model – combination of in‑office and smart working days. /li liNo field travel required – purely a back‑office role with no on‑site customer visits. /li liA collaborative and international work environment. /li liThe opportunity to play a key role in the growth of the Service department. /li /ul h3Equal Opportunity Statement /h3 pCarel is committed to equal employment opportunity and prohibits any form of discrimination. All applications received will be considered based on competence, experience, motivation, and alignment with our values. This job post addresses both female and male candidates. Candidates are invited to read the privacy statement at /p /p #J-18808-Ljbffr
