Descripción de la oferta
Descripción del trabajo
Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate culture. We're a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence.
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Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you're helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.
Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
The Field Service Engineer will provide service and maintenance along with troubleshooting and commissioning of the laboratory instruments in the Leica Biosystems portfolio, including network configuration and implementation of Histology equipment.
This position is to provide onsite support, with occasional support within the EU where necessary. The ideal location will be Madrid.
Responsibilities
Provide support to end users to maximize customer satisfaction and to build the reputation of the products in the marketplace
Visit customers to perform preventative maintenance, repairs, fault analysis, and upgrades to achieve optimum customer care and ensure a professional repair in due time with effective and efficient working practices in line with set KPI's
On site installation of histology equipment's
Exchange valuable information resulting from customer contacts to increase customer satisfaction and sales/service administration and communication, competent for our clients
Co-operate closely with and support the sales team with tasks such as basic training for customers, installations, demonstrations and system builds
Deliver accurate reporting, handling and timely submission of Salesforce reports, Expenses, Spares Stock management and other service documentation
Contribute to team goals of Customer Satisfaction, Return Call Rate, Preventative Maintenance Planning, Utilization and Service Financials
Qualifications
Educated in Mechanical, Electronic or Electronical Technology
Basic Knowledge of network configuration and TCP/IP networking components in a Windows environment
Proven ability to support electronic systems during entire Product Life Cycle
Excellent communication skills, verbal and written with ability to communicate across different levels internally and at customer sites
Preferred Experience
A Field Service role
Histology
Benefits
Attractive Benefits Package
Continuous training, support and focus on your personal development
Cooperation with experts from a wide range of functions
Modern virtual working approach in an exciting international environment
Career Progression: It is expected that the Field Service Engineer would have the potential to develop technically either broadly as a generalist or product specific as a specialist. As an alternative, development into other Service or Sales related roles is possible, representing other product groups and/or management responsibility within Leica Biosystems or other Danaher operating companies.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
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