Descripción de la oferta
Overview
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Microsystems, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.
At Leica Microscope, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.
Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI‑based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what's possible.
The Field Service Engineer is responsible for ensuring quick resolution of complex customer challenges and empowering team members with their functional knowledge.
Responsibilities
Working across all levels of the business, you will play a key role in contributing to the growth of overall business beyond service as well. This position reports to the Iberia Service Manager and is part of the Iberia Service Team. Office HQ is located in Barcelona, however the role will be fully remote.
Delight customers through timely and competent response to their needs, coupled with clear communication & collaboration closely with the Service Team to ensure all customers in the region are provided a professional after-sales service.
Support Sales Representatives in activities such as installations and demo/exhibitions.
Conduct service, repair and/or installation of products or IT solutions for Sample preparation systems (Nano) at customer site, including electrical and mechanical testing, in accordance with maintenance contracts.
Respond to Sample preparation (Nano) customer support calls within assigned territory and escalates complex issues to the greater level of technical support or quality reporting system.
Help our organization grow by high quality support of our existing customers and by helping us identify new customers and opportunities during your time in the field.
Qualifications
Bachelor's Engineer Degree required or equivalent.
Fluent in English and Spanish.
Must have a valid driver's license with an acceptable driving record.
Skills in French, Italian, German, or Portuguese.
Training and/or coaching experience.
Experience in maintaining, applying global processes.
Experience in working in a matrix organisation, including building relationships remotely and cross‑culturally.
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