Descripción de la oferta
Agentforce Field Service Consultant serves as the primary strategic driver for complex deal execution. You are responsible for understanding the customer’s technology landscape and aligning Field Service capabilities to achieve their business outcomes. You own the technical vision—translating complex business requirements into solution architectures and roadmaps that best leverage resource and asset management, scheduling, and mobile technologies.Key ResponsibilitiesDemonstrates deep familiarity with scheduling in mobile, asset management, and integration technologies.Understands market landscape, competition, and technical architecture to establish Salesforce’s Field Service solution as the best choice to meet customer needs.Provides actionable technical recommendations and insights to clients that focus on driving usage at scale in production.Leads technical design sessions, designing and documenting domain-specific workflows and architectures that are aligned with the client’s business objectives.Fosters and develops customer champions while establishing technical credibility with clients and account partners through discovery calls.Perspectives Executive level product demonstrations to key stakeholders and answers questions to highlight the value of Field Service solutions.Translates business requirements into solution architectures and roadmaps that best leverage Field Service, assets, and mobile capabilities.Handles customer technical due diligence and risk management processes to ensure complex mobile and scheduling deployments align with enterprise requirements.Job QualificationsRequired7+ years of experience in enterprise software pre‑sales, solution consulting, or technical architecture, with a focus on field service, asset management, or mobile workforce solutions.Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, or related field; or equivalent practical experience.Deep expertise in Salesforce Field Service (FSL), including scheduling optimization, mobile capabilities, and asset management configuration.Proven ability to architect and present end‑to‑end solution designs for complex, enterprise‑scale deployments.Experience leading technical discovery sessions and translating business requirements into solution architectures and roadmaps.Strong executive presence—comfortable delivering product demonstrations and presenting technical recommendations to C‑suite and VP‑level stakeholders.Demonstrated ability to manage technical due diligence and risk assessment processes in complex deal cycles.Familiarity with integration technologies and patterns relevant to field service environments (APIs, middleware, IoT).Experience in competitive positioning and understanding of the field service technology landscape.PreferredSalesforce certifications (e.g., Salesforce Field Service Consultant, Application Architect, or System Architect).Background in industries with heavy field service operations (utilities, manufacturing, healthcare, telecommunications, or similar).Experience working in or alongside a customer success, professional services, or consulting capacity.Familiarity with Agentforce, AI‑driven scheduling, or agentic workflow automation.Track record of developing customer champions and technical trust‑based relationships in enterprise accounts.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
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