French Call Center Agent (Onsite/Hybrid) Barcelona Job Openings French Call Center Agent (Onsite/Hybrid) Barcelona About the job French Call Center Agent (Onsite/Hybrid) Barcelona Job Title: French Call Center Agent (Onsite/Hybrid) – Barcelona Location: Barcelona, Spain Work Arrangement: Onsite and Hybrid options available Contract Type: Full-time Position Overview: Are you passionate about helping people and fluent in French ? We’re on the lookout for a motivated and customer-focused Call Center Agent to join our international team in Barcelona . Whether working from our modern office or combining home and office days, you\'ll provide top-notch support to French-speaking customers, ensuring a smooth and friendly experience every time. Your Key Responsibilities: Handle inbound calls, emails, and chat inquiries from French-speaking customers Assist customers with product or service-related questions and offer effective solutions Resolve issues quickly and professionally, always aiming for customer satisfaction Accurately log customer interactions using internal systems Coordinate with other departments (e.g. logistics, tech support, sales) to solve more complex requests Stay informed about company policies, updates, and procedures Achieve personal and team goals related to customer service quality and efficiency What You Bring: Fluent French speaker (C2 level) – both written and spoken Good command of English (B2 or above) Experience in a customer service or call center environment is a plus, but not required Strong interpersonal and communication skills A solution-oriented mindset with patience and empathy Comfortable working with digital tools and CRM systems (e.g. Zendesk, Salesforce) Valid EU work permit or visa to work in Spain Why Join Us? Competitive salary with performance-based incentives Flexible hybrid working (after training period) Support with relocation (if applicable) A diverse and inclusive workplace with colleagues from around the world Private health insurance coverage Career growth opportunities and training programs A fun, modern office located in the heart of Barcelona Free coffee, snacks, and team events Working Hours: 40 hours per week Monday to Friday, with occasional shifts on evenings or weekends depending on team needs #J-18808-Ljbffr