Descripción de la oferta
Would you like to lead the Front Desk operations in an environment where excellence, creativity, and attention to detail define who we are? At METT Marbella – Estepona , a 5* lifestyle hotel, we welcome you to an exclusive beachfront setting featuring 249 rooms and suites, five F&B venues (Isola, Ammos, El Bar de Lola, Azure Beach, and D’Lirio), and a service philosophy that truly makes a difference. Here, your talent will be valued, and every day you will have the opportunity to oversee the reception operations, ensuring smooth arrivals and departures as well as flawless guest interactions. Join METT Marbella – Estepona as a Front Desk Manager and lead operational excellence at the heart of the guest experience. How will you make a difference? - Oversee the daily Front Desk operations: Ensure efficient and seamless check-in/check-out processes, accurate reservations management, billing accuracy, and cash control. - Lead and organize the Front Desk team: Coordinate shifts, supervise performance, and ensure service standards and procedures are consistently followed. - Manage operational challenges and incidents: Act quickly and professionally to resolve issues or complex situations. - Collaborate with other departments: Maintain clear communication with Housekeeping, Guest Experience, Reservations, and F&B to ensure a seamless stay for every guest. - Monitor performance indicators: Support the achievement of departmental KPIs, upselling targets, and guest satisfaction scores. - Provide support to the Guest Experience and Welcome Team (Bell Team). Are you the person we are looking for? - Proven experience in Front Office operations: Minimum of 2–3 years in luxury hotels or high-end resorts, with supervisory or management experience. - Strong leadership and organizational skills: Ability to effectively manage teams while maintaining high service standards. - Proficiency in hotel systems and languages: Advanced knowledge of Opera Cloud PMS , fluent English, and knowledge of Spanish; additional languages are a plus. - Detail-oriented and solution-driven mindset: Able to manage multiple tasks while maintaining excellence in a dynamic environment. - Resilient and guest-focused: Comfortable handling high-pressure situations while always ensuring guest satisfaction. Why is METT Marbella your next professional destination? - Work in a prestigious hotel: Be part of a lifestyle luxury environment where style, quality, and attention to detail matter. - Competitive salary and benefits: We value your talent and experience, offering an attractive compensation package aligned with the industry. - Real career growth: Training, development, and promotion opportunities within a team that believes in nurturing talent. - Dynamic and inspiring environment: Collaborate with passionate professionals and contribute to creating unique experiences for our guests. If your goal is to lead a Front Desk team that delivers impeccable service from arrival to departure, ensuring every stay is seamless and memorable, this is your opportunity. Join METT Marbella – Estepona as a Front Desk Manager and become part of an experience our guests will always remember. We look forward to welcoming you.
