Descripción de la oferta
Experteer Overview In this role you shape and govern end-to-end user and service experiences across Bayer, embedding a UX-centric mindset into processes and collaboration. You translate customer insights and benchmarking into measurable experience improvements that underpin scalable, high-quality services with business impact. You lead UX strategy, governance, and community building while coordinating cross-functional initiatives and external insights to raise experience maturity and value. You will drive metrics to prove value and mentor a growing UX practice.Compensaciones / Beneficios
- Own and evolve the UX strategy to align with objectives and treat UX as a lever for operational success
- Ensure consistent, high-quality UX across functions and become end-to-end expert for UX processes
- Lead UX surveys and maturity assessments and turn insights into an improvement roadmap
- Lead cross-functional UX initiatives and synthesize qualitative and quantitative research to identify needs and gaps
- Coach UX managers/designers and foster a community of UX practice to scale initiatives
- Leverage external market insights and benchmarking to adopt disruptive practices
- Develop metrics to measure impact of UX initiatives on business outcomes (user satisfaction, operational performance, financials)Responsabilidades
- University degree in business administration or equivalent practical experience
- Proven experience in UX or customer service as UX manager or designer
- Deep understanding of UX principles, design thinking, methodologies, and current trends
- Strong facilitation and workshop design skills for diverse stakeholders
- Strong stakeholder management, presentation and communication skills; high emotional intelligence
- Disruptive and innovative mindset with ability to challenge and influence
- Data insights/data analytics skills, good digital acumen (Power BI) and advanced MS Office
- Proficient in EnglishRequisitos principales
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