Descripción de la oferta
ES - Balearic Islands - Cala d'Or - Mallorca Hotel Operations Director Full-time Local Summary At Hyatt, “We care for people so they can be their best” – a purpose that is lived every day through our values of Empathy, Integrity, Respect, Experimentation and Wellbeing. When you join us, you become part of a growing global family with more than 1,450 hotels in over 70 countries – a company proud to be recognized as a Great Place to Work. Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Lead with care. Shape an iconic resort experience in Mallorca. At AluaSoul Mallorca Resort, Destination by Hyatt, hospitality is personal, refined, and deeply connected to place. Set on one of the most beautiful beaches in Cala d’Or, the resort blends contemporary adults‑only design with a strong Mediterranean lifestyle. We are seeking an experienced General Manager to lead the resort into its next chapter — someone who inspires teams, elevates guest experiences, and brings Hyatt’s culture of care to life every day. The Role As General Manager, you will lead the overall success of the resort, driving strategy, performance, and culture. You will guide a strong Executive Committee and act as the key ambassador for AluaSoul Mallorca Resort with owners, partners, guests, and the local community.Reporting to the Director of Operations Mallorca, you will foster an environment where colleagues feel proud, engaged, and empowered. Your Impact Lead and develop a high‑performing leadership team. Deliver exceptional and authentic guest experiences. Drive commercial and financial results while protecting brand integrity. Build a culture of inclusion, care, and collaboration. Ensure compliance with regulations, safety standards, and corporate policies. Key Responsibilities Achieve the financial results established in the budget. Deliver the best possible guest experience and foster loyalty. Coordinate and develop teams, ensuring strong communication, training, and engagement. Ensure the implementation of Hyatt programs, standards, and policies. Guarantee proper maintenance, safety, and compliance of all buildings and facilities. Manage relationships with third parties, especially with ownership. What you’ll love about us Temporary accommodation. Career growth within Hyatt’s global portfolio. Access to Hyatt’s global leadership network and long‑term opportunities. Qualifications What we expect from you: At least 7 years of senior leadership experience as a General Manager or equivalent in a resort or upscale hospitality environment. A people‑centric leadership style grounded in trust, empathy, and development. University degree in Tourism, Business Administration, or related fields. Strong knowledge of hotel operations (sales & marketing, revenue, rooms, F&B, maintenance, PMS systems). Ability to thrive in an international, ownership‑focused environment. Fluent in Spanish and English; German is an advantage. Strong communication, strategic thinking, and innovation skills. Proven leadership in team development and F&B product expertise. #J-18808-Ljbffr
