Descripción de la oferta
Interested in working in a busy, exciting and dynamic environment? We’re currently hiring a multilingual Guest Experience Advisor to join our team at McArthurGlen Group Designer Outlet Málaga, supporting our international guests in Spanish and English, with French or Arabic.
This is a permanent role, working 28 hours per week (4 days per week, 7 hours per day) on a rota basis.
This is an in person, face to face role welcoming our guests to the centre. Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between. It's about enjoying meeting people and problem solving.
Our Guest Services teams are the face of our organisation, creating extraordinary moments of joy for the millions of guests who visit our centres.
Why start your journey at McArthurGlen?
You'll receive a competitive base salary, along with a performance bonus scheme and outstanding benefits, including a wellbeing allowance, private medical insurance, a pension plan, the one fund (flexible medical allowance), shopping discounts, and more.
Be part of an international team of over 200 dedicated guest focused colleagues throughout the organisation.
Guest experience is ingrained in your professional background, as you have worked in hospitality and customer-facing roles for most of your career.
Over 85% of our employees would recommend us as an excellent place to work.
Join a team focused on the centre and guest experience, with opportunities to work across various departments and projects at local, national, and international levels.
What you’ll be doing…
Actively engage with guests, addressing inquiries and resolving any issues.
Embrace a culture of “everyone leaves happy” by consistently adopting a positive, proactive and professional approach.
Promote additional products and services, meeting targets, and delivering a positive experience for all guests.
Proficiently handle face-to-face, email and social media feedback, establishing rapport and representing the McArthurGlen brand.
Ensure accurate and timely completion of all administrative tasks, such as online gift card orders.
Take ownership and uphold McArthurGlen's high standards throughout the Guest Services area, creating a welcoming environment that is well-organised and stocked with guest and brand information.
Promote a collaborative working environment, prioritising the guest in all endeavours.
You will…
Passionate about providing the best possible guest experience, going above and beyond to ensure guests are happy.
Excellent people skills / able to adapt communication to the situation and guest.
Detailed and proactive problem solver.
Able to communicate well verbally and in writing.
Well organised with the ability to prioritise your own workload and multi-task.
Possess good IT skills in Word, Excel and Outlook.
Previous experience in a guest / customer facing role is a must.
Fluent and confident Spanish, English and French/Arabic speaker.
Availability to cover shifts on a rota a basis to support the opening hours of the centre, from Monday to Sunday from 10Am to 10PM.
Guest Experience at McArthurGlen
At McArthurGlen, our Guest Services team embodies a dedication to excellence, executing our mission to create outstanding retail experiences. Our Guest teams are empowered to unleash their creativity and ensure every guest feels valued by delivering exceptional and personalised service.
Be part of something extraordinary…
At McArthurGlen, our Guest Services team embodies a dedication to excellence, executing our mission to create outstanding retail experiences. Our Guest teams are empowered to unleash their creativity and ensure every guest feels valued by delivering exceptional and personalised service.
Start your journey with us by applying with your CV.
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