Descripción de la oferta
Would you like to lead the guest experience in an environment where excellence, creativity, and attention to detail define who we are? At METT Marbella – Estepona , a 5* lifestyle hotel, we welcome you to an exclusive beachfront setting featuring 249 rooms and suites, five F&B venues (Isola, Ammos, El Bar de Lola, Azure Beach, and D’Lirio), and a service philosophy that truly makes a difference. Here, your talent will be valued, and every day you will have the opportunity to elevate the guest experience, ensuring that every stay is unique, personalized, and unforgettable. Join METT Marbella – Estepona as a Guest Experience Manager and lead excellence at every stage of the guest journey. How will you make a difference? • Oversee the overall guest experience: Ensure personalized service from pre-arrival through post check-out, maintaining consistency and excellence at every touchpoint. • Manage VIP guests and special experiences: Coordinate exclusive details and tailored services that exceed expectations. • Anticipate guest needs and personalize stays: Analyze guest preferences, history, and opportunities to surprise and build loyalty. • Handle incidents and sensitive situations: Act promptly with empathy, discretion, and professionalism in any circumstance that may impact the guest experience. • Monitor reputation and satisfaction: Review surveys, online reviews, and quality metrics, proposing and implementing continuous improvement actions. • Coordinate with all departments: Facilitate cross-departmental communication to ensure an experience aligned with luxury standards and the METT philosophy. • Support the management of the Front Desk and Welcome Team (Bell Team). Are you the person we are looking for? • Proven experience in Guest Experience or Guest Relations: Minimum of 3 years in luxury hotels or high-end resorts. • Excellent interpersonal and communication skills: A warm, polished, and highly guest-oriented profile. • Leadership and influencing skills: Ability to guide teams and foster a strong service culture throughout the hotel. • Proficiency in languages and hotel systems: Advanced English and knowledge of Spanish; additional languages are a plus. Experience with PMS systems and guest satisfaction tracking tools. • Detail-oriented with a strategic mindset: Able to combine a personalized approach with performance analysis and continuous improvement. Why is METT Marbella your next professional destination? • Work in a prestigious hotel: Be part of a lifestyle luxury environment where style, quality, and attention to detail matter. • Competitive salary and benefits: We value your talent and experience, offering an attractive compensation package aligned with the industry. • Real career growth: Training, development, and promotion opportunities within a team that believes in nurturing talent. • Dynamic and inspiring environment: Collaborate with passionate professionals and contribute to creating unique experiences for our guests. If your goal is to transform every stay into a memorable experience by anticipating needs and exceeding expectations at every interaction, this is your opportunity. Join METT Marbella – Estepona as a Guest Experience Manager and become part of an experience our guests will always remember. We look forward to welcoming you.
