Descripción de la oferta
pWould you like to lead the guest experience in an environment where excellence, creativity, and attention to detail define who we are? /ppbr/ppAt bMETT Marbella – Estepona /b, a 5* lifestyle hotel, we welcome you to an exclusive beachfront setting featuring 249 rooms and suites, five FB venues (Isola, Ammos, El Bar de Lola, Azure Beach, and D’Lirio), and a service philosophy that truly makes a difference. Here, your talent will be valued, and every day you will have the opportunity to elevate the guest experience, ensuring that every stay is unique, personalized, and unforgettable. /ppbr/ppbJoin METT Marbella – Estepona as a Guest Experience Manager and lead excellence at every stage of the guest journey. /b /ppbr/ppbHow will you make a difference? /b /ppb• Oversee the overall guest experience: /b Ensure personalized service from pre-arrival through post check-out, maintaining consistency and excellence at every touchpoint. /pp•b Manage VIP guests and special experiences: /bCoordinate exclusive details and tailored services that exceed expectations. /ppb• Anticipate guest needs and personalize stays: /bAnalyze guest preferences, history, and opportunities to surprise and build loyalty. /pp•b Handle incidents and sensitive situations: /bAct promptly with empathy, discretion, and professionalism in any circumstance that may impact the guest experience. /ppb• Monitor reputation and satisfaction: /bReview surveys, online reviews, and quality metrics, proposing and implementing continuous improvement actions. /ppb• Coordinate with all departments: /b Facilitate cross-departmental communication to ensure an experience aligned with luxury standards and the METT philosophy. /ppb• Support /b the management of the Front Desk and Welcome Team (Bell Team). /ppbr/ppbAre you the person we are looking for? /b /ppb• Proven experience in Guest Experience or Guest Relations: /bMinimum of 3 years in luxury hotels or high-end resorts. /ppb• Excellent interpersonal and communication skills: /bA warm, polished, and highly guest-oriented profile. /ppb• Leadership and influencing skills: /bAbility to guide teams and foster a strong service culture throughout the hotel. /pp• bProficiency in languages and hotel systems: /b Advanced English and knowledge of Spanish; additional languages are a plus. Experience with PMS systems and guest satisfaction tracking tools. /ppb• Detail-oriented with a strategic mindset: /bAble to combine a personalized approach with performance analysis and continuous improvement. /ppbr/ppbWhy is METT Marbella your next professional destination? /b /pp• bWork in a prestigious hotel: /b Be part of a lifestyle luxury environment where style, quality, and attention to detail matter. /pp• bCompetitive salary and benefits: /b We value your talent and experience, offering an attractive compensation package aligned with the industry. /pp• bReal career growth: /b Training, development, and promotion opportunities within a team that believes in nurturing talent. /pp• bDynamic and inspiring environment: /b Collaborate with passionate professionals and contribute to creating unique experiences for our guests. /ppbr/ppIf your goal is to transform every stay into a memorable experience by anticipating needs and exceeding expectations at every interaction, this is your opportunity. /ppbr/ppbJoin METT Marbella – Estepona as a Guest Experience Manager and become part of an experience our guests will always remember. We look forward to welcoming you. /b /p
