Descripción de la oferta
Eterniti is the leading operator of vacation rentals in iconic holiday destinations, led by a passion for excellence, authentic adventures, and hospitality. With over €2 billion in assets under management, we operate 800+ chalets, villas and apartments under 3 consumer brands: Emerald Stay (our 4* brand), Bo House (our 5* brand) and Verbier Exclusive (our Palace brand). Our guests can discover our properties in more than 25 exceptional destinations across Europe and North America.
At Emerald Stay, our Centralized Operations Team, based in sunny Barcelona, is the engine that keeps everything running smoothly behind the scenes for our guests. We’re looking for a sharp, curious, and proactive intern to join us for a 6‑month adventure.
To describe our workplace culture in a nutshell: we’re demanding and caring. As an intern, expect to be challenged, empowered and to grow through this professional experience.
Responsibilities
You’ll be part of a small (but mighty!) team of 8, helping deliver top‑tier hospitality from our head office. Think of it like running a hotel. Here’s a taste of what you’ll get involved in:
Front & Back Office
Managing communication with guests before, during and after their stay, via phone, chat or email
Managing our mailbox; your goal is Inbox Zero
Liaising with guests so they complete their online check‑in prior to arrival
Handling check‑ins and check‑outs from our central office and coordinating with our on‑the‑ground staff
Upselling and cross‑selling
Closing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damages
Collecting feedback from guests to keep improving our services
Reservations
Controlling and managing reservations booked instantly in our Property Management System
Preparing proposals for individuals and groups
Closing and managing direct reservations
Concierge
Arranging extra services for our guests, such as airport transfers and at‑home massages
Coordinating and organising extra services with our partners and on‑the‑ground staff
Handling the invoices for such extra services
Housekeeping & Maintenance
Organise and coordinate cleaning with our different providers
Communicate and coordinate maintenance issues with our on‑the‑ground staff
Depending on the seasonality as well as your bandwidth, skills and interest, you may be involved with other aspects of our operations.
Key Information
Step 1: screening call for selected candidates
Step 2: case study
Step 3: video interview with our Operations Supervisor
Step 4: reference check
We’d love to hear from you if …
You are available for a period of 6 months (Starting date : September 2026)
You are flexible: work days and work hours may vary, we work in hospitality; our shifts start at 9am at the earliest and finish at 8pm at the latest, and you'll be on shift 2 weekends per month at most
You are currently enrolled in or have just finished your studies in hospitality or business administration/management; we are offering a becario, i.e. an agreement between the university, yourself and Emerald Stay
You speak (and write) English and French fluently
You have at least 6 months of experience in a working environment, preferably in English
You are eligible to work in the EU and willing to relocate to Barcelona
About Us
At Emerald Stay, we’re not your typical company. We’re a growing team, obsessed with quality and always looking for ways to raise the bar. The way we work, think, and grow is shaped by a set of values we actually live by:
Make Mistakes – We foster a creative environment where the best ideas win, where it is okay to make mistakes and unacceptable not to learn from them
Question – We don't accept the status quo and look for ways to leverage technology while empowering people
Speak Up – We are true people who give honest feedback, who are not afraid to share opinions and who don't talk behind one's back
Think Big – While staying humble, we aim for the stars and work towards established goals and metrics
Don’t Compromise – We are obsessed with quality, like a Swiss watchmaker
Care – We care about our team members, our partners and our clients, and make our passion and our work one and the same
We are committed to building a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. All qualified applicants will be considered without regard to any characteristic unrelated to their skills and experience.
Perks
Emerald Stay membership:
All‑year‑round discount of 10% off on Emerald stays
Discount of 50% off on Emerald stays during low season, on selected properties
Discount on services in all our destinations
Paid internship: 750 €/month
Quarterly performance bonus linked to personal objectives
You’ll get 6 days of paid vacation during your internship
Birthday off
Flexible work environment: we have a flexible home office policy; you'll work at the office on Tuesdays and Wednesdays, the rest of the time, it's up to you. Feeling like working with another view? We offer 15 days yearly of remote work from wherever you'd like
Well‑being program: we will contribute up to 300 € annually to your wellbeing expenses from 1st anniversary
Coaching program for Supervisor level and above from 1st anniversary
Team member referral program
Property referral program
Regular optional team events
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