Descripción de la oferta
Overview
CAREERS TO SMILE ABOUT
At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including Gatorade, Lay’s and Quaker, our work touches millions of people every day.
At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.
Whatever your role, you’ll be part of a global community that values your ideas and empowers you to make an impact on your career and on the world around you.
This new role is integral to the adoption of o9 in markets where IBP has been deployed. The role will be responsible for partnering with the L1 triaging team to understand and create RCA for user raised incidents associated with IBP/ o9. Incidents that are high impact will then require follow up in the way of CR creation or change management in the markets, and action plans prioritised by capability/ market. This role will also be pivotal to provide training to market users in UK & PL and across Europe, supporting the implementation PODs for UAT/ CRs.
Responsibilities
O9 Super User support to Key Users/ CoE for DP, SOP/E functionality
Establish Key User Community to share best practice and knowledge of o9 solution and identify continuous improvements to add value to the IBP process
Drive Incident resolution assigned to process within SLAs
Reduce Process incidents linked to training/ user error
Drive process conformance where repeat incidents occur
Follow up on technical incidents with product sustain teams to ensure robust RCAs
Share effective communication/ updates on trends related to process incidents
Ensure user training and change testing documentation remains updated
Join IBP POD teams to deliver training to markets users on IBP capabilities
Qualifications
Overall experience of 10-12 Years
Degree in relevant discipline with minimum of 5+ years planning experience showing excellent thinking/problem solving skills.
Strong experience on Digitalisation Projects leading issue resolution and user training
Prior work experience and exposure to supply chain/ business planning technologies.
Strong analytical and logical skills with ability to make recommendation after analysing the situation and process improvement skills.
Functional knowledge of Demand Planning, iS&OE/P and analytics.
Strong collaborative and interpersonal skills – ability to work constructively across different teams to get great results on the committed timelines
What makes us different?
Hybrid work model: combination of remote and collaborative office experience to enable innovation
Entrepreneurial environment in leading international company
Professional growth possibilities & learning opportunities
Variety of benefits to support your physical, emotional and financial wellbeing
Volunteering opportunities to help external communities
About PepsiCo
We believe that culture should be at the cornerstone of everything we do at PepsiCo. We are agile, innovative and not afraid of failure. We want our team to come to work every day excited to explore new ways to bring enjoyment, refreshment and fun to the world.
PepsiCo Positive (pep+) is the future of our organization – a strategic end-to-end transformation, with sustainability at the center of how we will create growth and value by operating within planetary boundaries and inspiring positive change for the planet and people.
So, if you’re ready to be a part of a playground for those who think big, we’d love to chat.
We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.
Please note that the above compensation and benefits details are only valid for candidates who will work in Poland.
Locations: Vitoria-Gasteiz, Spain; Kraków, Malopolskie, Poland
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