Descripción de la oferta
Hey there and welcome to a new opportunity!As part of our search for new professionals, Tigloo is looking for an Incident Manager to join a critical IT environment with high business expectations and a strong focus on service quality.Your misionWe are seeking a professional with excellent communication and coordination skills, capable of working in demanding and fast-paced environments, and acting as a key point of contact between technical teams, external suppliers, and business stakeholders.We are looking for you if you have an IT background (Vocational Training – IT, ASIR or similar), experience in corporate IT environments, and advanced English skills (minimum C1 level), as this role is 100% conducted in English.Your responsabilitiesLead and manage major IT incidents (P1/P2), ensuring proper prioritization, coordination, and resolution.Act as the central point of coordination between internal IT teams, external service providers, and business stakeholders.Drive crisis management calls and war rooms, maintaining clear, controlled, and effective communication at all times.Ensure accurate incident tracking, reporting, and formal closure in line with established processes.Provide regular operational and executive reporting on incident status and trends.Perform post-incident reviews (RCA), identify recurring issues, and propose continuous improvement actions to reduce future business impact.Your profilePrevious experience in incident management or high-criticality IT environments.Advanced English level (C1 or higher) – assessment will be conducted.Strong interpersonal, communication, and coordination skills.Ability to work under pressure and manage critical situations.Based in San Sebastián (Donosti).Why us?Flexible full-time working hours (40 per week, M-F 09:00h–18:00h).Friendly and inclusive work environment.Ongoing training and a professional development plan tailored to your goals.Want to know more? We might be looking for you!
