Descripción de la oferta
Location: Marbella - travel required to London, UK and other sitesDepartment: OperationsReporting to: Operations Growth LeadNexGen Cloud is the company behind Hyperstack, a full-stack AI cloud serving tens of thousands of customers from AI researchers to enterprises running the world's most compute-intensive workloads. We deliver on-demand and private GPU infrastructure to teams who treat performance as a requirement, not a feature.We're a tight-knit, fast-moving team working at the cutting edge of AI cloud infrastructure. We practise what we preach, equipping our people with AI at every level so we can solve harder problems, ship faster, and keep raising the bar for what enterprise GPU infrastructure looks like.THE ROLE: IT Operations ManagerNexGen Cloud is growing — offices in London and Marbella, more to come — and our internal IT environment needs to scale with us. Right now, the systems, tooling, and workflows that the whole business relies on need an owner: someone who'll keep everything running reliably, build the automation that eliminates friction, and work closely with our security function to make sure access controls and configuration standards are consistently maintained.This is a hands-on individual contributor role. You won't be managing a team — you'll be managing the environment. That means owning Microsoft 365 end to end, running the device fleet across multiple offices, administering our SaaS stack, and building and maintaining the workflows that keep operational processes moving. You'll be the person the whole company turns to when something breaks — and the person who makes sure it breaks less often over time.What You'll Be DoingRather than a long checklist, here's what success in this role looks like:Own the Microsoft 365 environment — Entra ID, Intune, Exchange Online, SharePoint, Teams — and keep it reliable, well-configured, and properly documentedManage the full lifecycle of our device fleet across London, Marbella, and future sites: procurement, deployment, patching, and retirementAdminister our SaaS platforms — Atlassian, Slack, Zoom, HubSpot — keeping access, licensing, and integrations in orderBuild and maintain workflow automation in Power Automate, including the IT mechanics of onboarding and offboardingServe as the primary IT support contact across all offices, resolving issues quickly and keeping end users informedWork closely with the Security Operations Engineer to implement and maintain access controls and configuration standards, and elevate security-relevant events promptlyManage IT vendors and procurement, holding suppliers to their SLAs and keeping licence renewals and contracts on trackAbout YouWe're more interested in how you think and work than in a perfect CV. You'll likely bring:5+ years of hands‑on Microsoft 365 administration — Entra ID, Intune, Exchange Online, SharePoint, and TeamsSolid experience with Microsoft Power Automate and SharePoint‑based workflow automationExperience managing a corporate device fleet across Windows and macOS using Intune or equivalent MDMProficiency in SaaS administration, particularly Atlassian (Jira and Confluence) and SlackExperience supporting end users across multiple offices or a distributed environmentStrong troubleshooting instincts and the ability to manage competing priorities without losing grip on the detailWillingness to travel periodically between our London and Marbella officesNice to HavePowerShell or scripting experience for automation and administration tasksFamiliarity with information security principles and working alongside a security functionExperience administering HubSpot or equivalent CRM platformsMicrosoft certifications (M365 Fundamentals, Endpoint Administrator, or equivalent)Background in a high‑growth technology company or scale‑upWhat We OfferCompetitive salary and annual discretionary bonus scheme25 days of holiday, plus public holidaysFlexible working arrangements (remote or hybrid, depending on role and location)Real ownership and autonomy, with the trust to take initiative and experimentThe opportunity to make a visible, meaningful impact as we scaleClear career progression and growth opportunities in a fast‑growing companyA collaborative, international culture built on trust, transparency, and ownershipThe chance to help shape NexGen Cloud's team, culture, and future alongside ambitious, mission‑driven colleagues
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