Descripción de la oferta
WE’RE HIRING: IT Support Field Engineer L2 – Spain Company Overview A leading global IT services provider delivering onsite, remote, and infrastructure support solutions to enterprise clients worldwide. Operating in 190+ countries Supported by 6,000+ skilled engineers globally Serving 200+ enterprise clients across multiple industries The company is committed to service excellence, operational reliability, and delivering high-quality IT support solutions at scale. Project Overview The project provides comprehensive IT support services to enterprise customers across multiple locations in Spain. It focuses on ensuring seamless end-user experience, business continuity, and high service-level compliance in both onsite and remote environments. Role Summary The IT Support Field Engineer L2 is responsible for delivering Level 2 onsite and remote IT support to end users, including executive and VIP stakeholders. The role requires strong technical expertise, excellent customer service, and the ability to operate in fast-paced, multi-site enterprise environments. Requirements Key Responsibilities Provide Level 2 onsite and remote IT support to end users Troubleshoot and resolve hardware, software, and connectivity issues Support desktops, laptops, printers, servers, and peripherals Escalate unresolved incidents in accordance with SLA and ITIL processes Ensure high customer satisfaction and service quality Software & Application Support Windows OS installation, configuration, and troubleshooting Microsoft Office and enterprise business applications Email, VPN, and collaboration tools User account and access management Hardware & Devices Supported Desktops and laptops: Dell, HP, Lenovo Printers: HP, Lexmark, IBM Servers and related infrastructure Peripherals and end-user accessories Asset & Stock Management Maintain accurate asset inventory and documentation Perform device deployment, replacement, and decommissioning Coordinate hardware refresh and lifecycle management Update asset and ticketing systems Remote & Multi-Site Support Provide remote support for distributed user environments Travel to client sites as required Collaborate with centralized service desk and regional teams Support multiple customer locations across Spain Additional Responsibilities Deliver VIP and Director-level support with a white-glove service approach Follow ITIL best practices and organizational procedures Document incidents, changes, and resolutions clearly Support IT rollouts, upgrades, and project initiatives Required Skills & Qualifications Educational Qualifications CompTIA A+ Certification (mandatory) Baseline OEM Certifications (any of the following, depending on assignment): Dell Desktop / Laptop HP Desktop / Laptop / Printer Lenovo Desktop / Laptop Lexmark Printer IBM Printer Server technologies Essential Skills Behavioural Strong customer service and interpersonal skills Proven experience supporting VIPs and Directors Professional communication and white-glove service mindset Ability to work independently and manage priorities Technical Strong Level 2 onsite IT support expertise Advanced troubleshooting and problem-solving skills Experience in enterprise IT support environments Language Skills (CEFR Levels A1–C2) English: Proficient (minimum B2) Spanish: Proficient (minimum B2) Experience Requirement 2–4 years of relevant IT support or field engineering experience Benefits Why Join Us At Excis , your work makes a real impact. As an IT Support Field Engineer L2 , you will be part of a dynamic, hands-on team where your technical expertise directly enhances user experience, system reliability, and operational success in a mission-critical environment. We offer a supportive and collaborative workplace that encourages professional growth, continuous learning, and exposure to diverse technologies. You will work alongside skilled engineers, gain experience in high-availability enterprise operations, and contribute to solutions that support global clients.
