Descripción de la oferta
WE’RE HIRING: IT Support Field Engineer L2 – SpainCompany OverviewA leading global IT services provider delivering onsite, remote, and infrastructure support solutions to enterprise clients worldwide.Operating in 190+ countriesSupported by 6,000+ skilled engineers globallyServing 200+ enterprise clients across multiple industriesThe company is committed to service excellence, operational reliability, and delivering high-quality IT support solutions at scale.Project OverviewThe project provides comprehensive IT support services to enterprise customers across multiple locations in Spain. It focuses on ensuring seamless end-user experience, business continuity, and high service-level compliance in both onsite and remote environments.Role SummaryThe IT Support Field Engineer L2 is responsible for delivering Level 2 onsite and remote IT support to end users, including executive and VIP stakeholders. The role requires strong technical expertise, excellent customer service, and the ability to operate in fast-paced, multi-site enterprise environments.RequirementsKey ResponsibilitiesProvide Level 2 onsite and remote IT support to end usersTroubleshoot and resolve hardware, software, and connectivity issuesSupport desktops, laptops, printers, servers, and peripheralsEscalate unresolved incidents in accordance with SLA and ITIL processesEnsure high customer satisfaction and service qualitySoftware & Application SupportWindows OS installation, configuration, and troubleshootingMicrosoft Office and enterprise business applicationsEmail, VPN, and collaboration toolsUser account and access managementHardware & Devices SupportedDesktops and laptops: Dell, HP, LenovoPrinters: HP, Lexmark, IBMServers and related infrastructurePeripherals and end-user accessoriesAsset & Stock ManagementMaintain accurate asset inventory and documentationPerform device deployment, replacement, and decommissioningCoordinate hardware refresh and lifecycle managementUpdate asset and ticketing systemsRemote & Multi-Site SupportProvide remote support for distributed user environmentsTravel to client sites as requiredCollaborate with centralized service desk and regional teamsSupport multiple customer locations across SpainAdditional ResponsibilitiesDeliver VIP and Director-level support with a white-glove service approachFollow ITIL best practices and organizational proceduresDocument incidents, changes, and resolutions clearlySupport IT rollouts, upgrades, and project initiativesRequired Skills & QualificationsEducational QualificationsCompTIA A+ Certification (mandatory)Baseline OEM Certifications (any of the following, depending on assignment):Dell Desktop / LaptopHP Desktop / Laptop / PrinterLenovo Desktop / LaptopLexmark PrinterIBM PrinterServer technologiesEssential SkillsBehaviouralStrong customer service and interpersonal skillsProven experience supporting VIPs and DirectorsProfessional communication and white-glove service mindsetAbility to work independently and manage prioritiesTechnicalStrong Level 2 onsite IT support expertiseAdvanced troubleshooting and problem-solving skillsExperience in enterprise IT support environmentsLanguage Skills (CEFR Levels A1–C2)English: Proficient (minimum B2)Spanish: Proficient (minimum B2)Experience Requirement2–4 years of relevant IT support or field engineering experienceBenefitsWhy Join UsAt Excis, your work makes a real impact. As an IT Support Field Engineer L2, you will be part of a dynamic, hands-on team where your technical expertise directly enhances user experience, system reliability, and operational success in a mission-critical environment.We offer a supportive and collaborative workplace that encourages professional growth, continuous learning, and exposure to diverse technologies. You will work alongside skilled engineers, gain experience in high-availability enterprise operations, and contribute to solutions that support global clients.
