Descripción de la oferta
WE’RE HIRING: IT Support Field Engineer L2 – SpainCompany Overview
A leading global IT services provider delivering onsite, remote, and infrastructure support solutions to enterprise clients worldwide.Operating in190+ countries
Supported by6,000+ skilled engineers globally
Serving200+ enterprise clientsacross multiple industriesThe company is committed to service excellence, operational reliability, and delivering high-quality IT support solutions at scale.
Project OverviewThe project provides comprehensive IT support services to enterprise customers across multiple locations in Spain. It focuses on ensuring seamless end-user experience, business continuity, and high service-level compliance in both onsite and remote environments.
Role SummaryThe IT Support Field Engineer L2 is responsible for deliveringLevel 2 onsite and remote IT supportto end users, including executive and VIP stakeholders. The role requires strong technical expertise, excellent customer service, and the ability to operate in fast-paced, multi-site enterprise environments.Requirements
Key Responsibilities
Provide Level 2 onsite and remote IT support to end users
Troubleshoot and resolve hardware, software, and connectivity issues
Support desktops, laptops, printers, servers, and peripherals
Escalate unresolved incidents in accordance with SLA and ITIL processes
Ensure high customer satisfaction and service qualitySoftware & Application Support
Windows OS installation, configuration, and troubleshooting
Microsoft Office and enterprise business applications
Email, VPN, and collaboration tools
User account and access managementHardware & Devices Supported
Desktops and laptops:Dell, HP, Lenovo
Printers:HP, Lexmark, IBM
Servers and related infrastructure
Peripherals and end-user accessoriesAsset & Stock Management
Maintain accurate asset inventory and documentation
Perform device deployment, replacement, and decommissioning
Coordinate hardware refresh and lifecycle management
Update asset and ticketing systemsRemote & Multi-Site Support
Provide remote support for distributed user environments
Travel to client sites as required
Collaborate with centralized service desk and regional teams
Support multiple customer locations across SpainAdditional Responsibilities
DeliverVIP and Director-level supportwith a white-glove service approach
Follow ITIL best practices and organizational procedures
Document incidents, changes, and resolutions clearly
Support IT rollouts, upgrades, and project initiativesRequired Skills & QualificationsEducational Qualifications
CompTIA A+ Certification(mandatory)
Baseline OEM Certifications (any of the following, depending on assignment):
Dell Desktop / Laptop
HP Desktop / Laptop / Printer
Lenovo Desktop / Laptop
Lexmark Printer
IBM Printer
Server technologiesEssential SkillsBehavioural
Strong customer service and interpersonal skills
Proven experience supportingVIPs and Directors
Professional communication and white-glove service mindset
Ability to work independently and manage prioritiesTechnical
Strong Level 2 onsite IT support expertise
Advanced troubleshooting and problem-solving skills
Experience in enterprise IT support environmentsLanguage Skills (CEFR Levels A1–C2)
English:Proficient (minimumB2 )
Spanish:Proficient (minimumB2 )Experience Requirement
2–4 yearsof relevant IT support or field engineering experienceBenefitsWhy Join Us
AtExcis, your work makes a real impact. As anIT Support Field Engineer L2, you will be part of a dynamic, hands-on team where your technical expertise directly enhances user experience, system reliability, and operational success in a mission-critical environment.
We offer a supportive and collaborative workplace that encourages professional growth, continuous learning, and exposure to diverse technologies. You will work alongside skilled engineers, gain experience in high-availability enterprise operations, and contribute to solutions that support global clients.
