Who We Are Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There’s never been a more exciting time to get on board with our rapidly‑growing team in Guadalajara, so read on to learn more and apply today! Who We Want The IT Support Specialist will serve as the main point of contact within the Service Desk to resolve frontline issues for employees and will assist with setting up new Arrive offices. This position will serve as the go‑to resource for desk‑side troubleshooting, technical support, workstation support, and system set‑up. Internal users of our systems will look to you for various issue resolutions, including email and desktop software support, printer troubleshooting, conference room support, and network connectivity issues. The IT Support Specialist may also have basic interaction with vendors and may be the sole IT owner & representative of our Service Desk Team at our Guadalajara office. As an IT Support Specialist, you will also coordinate with Arrive’s InfoSec and Infrastructure team to fix and troubleshoot any problems that arise in the office. You will assist with setup and maintenance of your local office network, computer setup, distribution, and onboarding. If you are interested in helping with Arrive’s growth then this is the job for you! What You’ll Do Work within established troubleshooting guides and knowledge base to resolve tickets within time standards and provide resolutions for support tickets. Provide Service Desk support for all Enterprise IT related applications. Investigate root causes of tickets and proactively work to resolve root issues to reduce the issues. Responsible for prioritizing the resolution of tickets in queue and project work as needed, including for other office locations. Set up and maintain the office network, computer setup, distribution and employee onboarding. Provide replacement equipment in accordance with department policy. Track,