Descripción de la oferta
This job is with Puig , an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Si cree que es el candidato ideal para la siguiente oportunidad, envíe su solicitud después de leer la descripción completa.The OpportunityCentralize the relation with the Global Customers and Distributors in the order to cash process (orders, deliveries, returns, claims and bad debt) and solve any issues to achieve the objectives fixed in terms of service and receivables.What you'll get to doWhat you´ll get to doWhat you´ll get to doResponsibilities/Key TasksCentralize the relation with the Italian Customers in the order to cash process:Review and provide information about the situation of their ordersDeal with EDI/ SAP/e-mail ordersReview and provide logistic or descriptive information of productsReview and provide information about delivery dataInform the customer of the out of stock that affects the ordersReview and provide information about invoice data (solve possible invoice issues)Review and provide information about the collection and/or liability situationMaintain a record of the most common issues and problems and their solving degree, so that the customer service is speeded upTasks within the Order & Delivery management processUnblock the EDI orders, in EDI workflow and solve the problems to be able to create the sales order.Review and unblock the orders for delivery.Delivery issues/delay managementModify orders and deliveriesInterlocutor with Delivery Monitoring (Logistics) for delivery issues Follow-up and management regarding faultsReview and provide info requested by the Customer‘Transport’ managementGroup deliveries to be prepared and shipped together to the customer.Transport follow-up with Delivery MonitoringReview and provide info requested by the CustomerInvoice managementReview and unblock the orders for invoicing and generate the billing document.Overdue or Bad debt:Decision of the action to be taken together with Sales Team and Implementation of the agreed actionClaims managementClaim reception and analysis (Check with Commercial conditions, pricing…)Creation of Credit/Debit note in the systemCredit / Debit note billing and AR compensationTake care and register customer complaintsCustomer relationshipDay to day communicationResponsiveness, provide solutions to customer requestsAnalyze and share functional KPIs with customer to detect improvement areas.We'd love to meet you if you haveExperience:Minimum 2 years in a similar positionEducation:University DegreeLanguages:Italian: native or very fluentEnglish: very fluentSpanish: fluentCompetencies:Good communications skillsAnalytical skillsAbility to listen and active problem-solving skillsGood interpersonal skillsAbility to handle pressure and workloadSpecific Knowledge required:OTC processesSAPExcel and PowerpointWe welcome Creators Of All Kinds. xcskxlj If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.A few things you'll love about usEmployee discount on our productsHybrid work policyOn onsite gym and restaurant
