Descripción de la oferta
pbOmega CRM is a Merkle Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Junior PMO /b /ppbr/ppThe PMO combines a solid management background with hands-on experience in consulting projects and CRM solution implementation. The ideal candidate will be responsible for overseeing the overall approach and profitability of projects. This role is key to ensuring the viability of each project by optimizing resources (commercial, operational, and technological) and supporting strategic and tactical decision-making. /ppbResponsibilities: /b /ppbr/ppProject Management and PMO: /ppbr/pulliMonitor and control the profitability and expectations of multi-client CRM consulting projects, from proposal to closure and delivery. /liliManage PMO (Project Management Office) tracking, analyzing deviations between budgeted and actual project costs, and ensuring corrective and preventive measures. A hands-on approach is required. /liliCoordinate with the commercial team to manage client expectations. /li /ulpbr/ppPlanning and Budgeting: /ppbr/pulliCollaborate with the technical leadership (CTO) to ensure focus on project efficiency. /liliManage and control project budgets, ensuring optimal allocation of resources and personnel. /li /ulpbr/ppOperational Performance Analysis: /ppbr/pulliWork with the Operations team to focus on project contribution margin, resource utilization, and process efficiency. /liliIdentify areas for operational improvement and propose solutions to optimize the profitability of the project portfolio. /li /ulpbr/ppSupport to Management and Project Leaders: /ppbr/pulliProvide advice to management and project leaders for decision-making, acting as a strategic partner and leader. /liliCollaborate with the Solutions leadership to provide feasibility analysis for new projects and partnership proposals, anticipating financial and implementation risks. /li /ulpbr/ppbExperience: /b /ppbr/pulliProven experience of at least 3–5 years in a role with similar responsibilities in the consulting or technology implementation services sector. /liliDemonstrated experience in project management and client management. /liliValuable: Specific experience in implementing CRM solutions (Salesforce or Microsoft Dynamics 365) or ERP in commercial areas. /liliExperience in a multi-client PMO environment, with the ability to manage and report on a portfolio of simultaneous projects. /li /ulpbr/ppbSkills: /b /ppbr/pulliAdvanced Excel / Google Sheets skills (pivot tables, financial models). /liliExperience with management software, CRM, and Business Intelligence tools (Power BI or Tableau). /liliKnowledge of project management methodologies (PMI, Agile, PRINCE2, etc.). /liliFunctional knowledge of databases and data governance. /liliAnalytical ability and strategic vision for decision-making. /liliStrong communication and collaboration skills with multidisciplinary teams. /liliDemonstrated proactivity, results orientation, and the ability to work under pressure in a project environment. /liliDrive, change management, and initiative. /li /ulpbr/ppWHAT DO WE OFFER /ppbr/pulliPermanent contract. /liliFlexible Schedule. We make it easy. Balance your professional and personal life. /liliCertifications plan. Improve your skills and get the official certificate from our main partners. /liliHome Office. You decide and we support you. /liliFlexible retribution (public transport ticket, Ticket restaurtant, …). /liliHealth insurance. /liliOMEGA in action. Our commitment to a better society is not just an intention /liliProfessional development: Evolve, grow and get where you want to go. /li /ulpbr/ppAbout us /ppOmega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. /ppTogether with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. /ppWith over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. /ppWe operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. /ppClient satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). /ppAt Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together. /p
