Descripción de la oferta
My client is an international B2B SaaS company providing technology solutions to large multi-site organizations. The company operates across several European markets and is currently scaling its enterprise business, with strong growth ambitions in the coming years. As part of this expansion, my client is building a dedicated strategic accounts function and is looking for a Key Account Director to manage and grow a portfolio of high-value, multi-country enterprise clients. Role Overview The Key Account Director is a senior, revenue-owning role responsible for the strategic management, retention, and expansion of the company’s most critical customers. You will operate at executive level both internally and externally, driving long-term partnerships, leading complex commercial negotiations, and ensuring sustainable revenue growth across your portfolio. This role requires a combination of strategic vision, commercial leadership, and strong stakeholder management in an international environment. Key Responsibilities Strategic Account Leadership Own the commercial performance and long-term growth strategy of a portfolio of strategic enterprise accounts Define and execute multi-year account plans aligned with the company’s growth objectives Drive expansion through upsell, cross-sell, and increased solution adoption Lead complex contract renewals and multi-year commercial agreements Executive Relationship Management Build and maintain strong relationships with C-level stakeholders Act as a trusted advisor, positioning my client as a strategic partner Lead executive-level business reviews focused on value creation, ROI, and transformation initiatives Align client priorities with the company’s product evolution and innovation roadmap Cross-Functional Collaboration Coordinate closely with Sales, Product, Customer Success, and Finance teams Represent strategic accounts internally and influence decision-making Ensure consistent delivery quality across multiple geographies and solutions Contribute to product strategy through structured customer feedback Risk & Opportunity Management Anticipate and mitigate churn risks at an early stage Identify growth opportunities across regions, business units, and use cases Monitor market trends and competitive dynamics Leadership & Best Practices Support and mentor account management teams when relevant Contribute to the development of strategic account management frameworks Help structure scalable processes and governance models Success Metrics Net Revenue Retention (NRR) Renewal rate and contract value growth Expansion revenue and account penetration Product adoption and footprint expansion Profitability of strategic accounts Profile 8–12+ years of experience in enterprise account management, strategic sales, or commercial leadership within B2B SaaS Strong executive presence with the ability to engage and influence C-level stakeholders Demonstrated success in complex negotiations and long sales cycles Experience operating in international, multi-country environments Strong commercial mindset combined with strategic thinking Data-driven approach to decision-making Comfortable working in a matrix organisation Key Requirements Strong experience with enterprise SaaS solutions Deep understanding of complex customer environments (multi-entity, multi-region) Familiarity with CRM and customer success tools Fluent in English, French, and Spanish #J-18808-Ljbffr
