Descripción de la oferta
pExcelia is a multinational Consulting, Technology, and Professional Services firm with more than 25 years of experience. We provide services in over 50 countries across Europe, Latin America, and the United States, operating from our 9 own offices worldwide. /ppbr/ppbJob Description: /b /ppWe are looking for a proactive L1 Support Engineer to join our team. In this role, you will be responsible for intake, triage, and operational coordination of incidents and service requests, ensuring efficient handling and adherence to SLAs. /ppbr/ppbKey Responsibilities: /b /pulliPerform ticket logging and ensure accurate documentation of incidents and requests /liliProvide first-line triage and initial issue assessment /liliRoute tickets to appropriate teams for resolution /liliMaintain clear communication with stakeholders and provide regular updates /liliTrack and manage SLAs to ensure timely resolution /liliCoordinate operational activities across teams when required /li /ulpbr/ppbRequired Skills Qualifications: /b /pulliExperience with Jira or similar ITSM tools /liliBasic technical understanding of infrastructure, platforms, and applications /liliStrong communication and coordination skills /liliAbility to prioritize workload under SLA constraints /liliDisciplined approach to ticket handling and stakeholder updates /li /ulpbr/ppbPreferred Qualifications: /b /pulliExperience in support or service desk environments /liliStrong organizational and multitasking skills /liliCustomer-oriented mindset /li /ulpbr/ppIf you enjoy working in a dynamic environment and excel at coordinating and resolving issues efficiently, we would love to hear from you. /p
