Descripción de la oferta
Overview
Odyssey Hotel Group is a fast-growing hotel operator in Europe. We partner with Marriott International, IHG Hotels & Resorts, and Accor to develop exceptional properties across brands. Our team emphasizes hospitality, attention to detail, and empowering our colleagues to excel in service.
The Position
As a Front Office Supervisor, your primary focus will be supporting the daily Front Office operations and ensuring an exceptional guest experience throughout every stage of the guest journey. You will assist in leading the Front Office team on shift, maintaining high service standards, and ensuring smooth and efficient operations while acting as a role model for the team.
Your Role as Front Office Supervisor
We are looking for a Front Office Supervisor who enjoys being at the heart of the operation. Someone who leads by example, stays calm under pressure, and knows how to create memorable guest experiences while supporting and motivating the team.
What You Will Be Doing
You supervise and support the Front Office team during daily operations and shifts
You ensure smooth check-ins, check-outs, room allocations, and guest requests
You lead by example and help maintain excellent service standards at all times
You handle guest complaints and special requests professionally and efficiently
You support onboarding, training, and coaching of new and existing associates
You coordinate with Housekeeping, Engineering, and F&B to ensure seamless guest experiences
You assist with shift planning, cash handling, and operational procedures
You ensure that the lobby and Front Office areas are always organized and welcoming
You support the Front Office Manager with administrative and operational tasks when needed
What We Offer
A competitive salary based on market standards
A diverse, multicultural, and dynamic work environment
Discounted stays at Marriott hotels worldwide and all Odyssey properties
Up to 31 vacation days for a healthy work-life balance
Ongoing training, personal growth opportunities, and priority access to internal vacancies
What We Are Looking For
At least 1–2 years of experience in a Front Office or Supervisory role within hospitality
A completed education in hospitality or tourism is a plus
You speak and write fluent Spanish and English; additional languages are a plus
You are guest-oriented, proactive, and solution driven
You are organized, stress-resistant, and able to multitask in a fast-paced environment
You have strong communication skills and enjoy motivating others
You are flexible to work different shifts, including weekends and holidays
You have experience with Opera PMS; Marriott systems are a big plus
What’s in for You?
We’ve got you covered (and more):
Free parking — and if you ride a bike or electric scooter, you can charge it here too.
Free access to the hotel gym outside working hours.
Uniform provided, plus laundry service and meals at our staff canteen.
Urban Sports Club membership included to help you stay active and healthy.
Exclusive discounts on accommodation and F&B across Marriott properties worldwide, plus Pleasure Rates for Odyssey hotels.
Access to the “Benefits at Work” platform with special offers and perks.
“Know Where You Work” voucher after 3 months, so you can enjoy and truly experience our product.
And additional benefits we’d be glad to discuss.
Interested?
Please apply via this vacancy and our colleagues from the Talent team will contact you as soon as possible. We look forward to receiving your application!
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