Descripción de la oferta
Department: Professional Services DepartmentDept: Professional Services DepartmentDivision: Professional Services
Company Description
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
Job Description
We are looking for a Learning Architect to join our Product Education team.
This role will focus on designing and delivering high-quality learning experiences that enable Nexthink users to successfully adopt and use our products. You will work closely with Product Managers, subject matter experts, and cross‑functional stakeholders to translate complex product capabilities into clear, engaging, and scalable learning content.
As a key contributor to Product Education, you will help shape how learning is designed, delivered, and continuously improved across Nexthink, leveraging modern instructional design practices, multimedia, and AI‑driven content creation.
Responsibilities
Learning strategy & design
Partner with Product Managers and Nexthink subject matter experts to identify learning needs, define learning objectives, and design user‑centric learning journeys aligned with product strategy and business goals.
Apply adult learning principles and instructional design best practices to create structured, effective, and engaging learning experiences for diverse user personas.
Translate complex technical and product information into clear, accessible, and actionable learning content.
Develop end‑to‑end blended learning programs for Nexthink products, leveraging existing documentation, demo environments, and hands‑on use cases.
Create engaging instructional materials, including assessments, quizzes, practical exercises with feedback, case studies, and instructional visuals.
Design and produce supporting learning assets such as storyboards, video and audio scripts, simulations, role‑plays, and interactive experiences.
Develop and maintain certification content and exams supporting Nexthink’s training and enablement programs.
Use modern e‑learning authoring tools and multimedia technologies to deliver polished, high‑quality learning experiences.
Leverage AI tools and automation to accelerate content creation, rewriting, scenario generation, and production workflows.
Maintain and update training content in line with product evolution, new features, and platform enhancements.
Test and validate learning materials to ensure accuracy, relevance, and alignment with real‑world product usage.
Proactively contribute ideas for new learning formats, tools, and methodologies to improve learner engagement and scalability.
Build strong working relationships across Product, Technical Services, and other teams to ensure learning initiatives meet shared goals.
Act as a trusted learning partner, influencing stakeholders through clear communication, strong design rationale, and reliable delivery.
Share best practices and contribute to continuous improvement of learning standards and methodologies across the organization.
Qualifications
Learning principles and user‑centric design
5+ years of progressive experience as instructional designer and e‑learning developer in a multinational or tech‑driven environment.
Strong knowledge of adult learning theories and learning design experience.
Ability to simplify complex information into clear, engaging content.
Experience developing and supporting training for IT teams.
Business‑level fluency in English.
Strong writing, editing, and structuring skills.
Tools & technology
Experience with Nexthink software or willingness to learn about our product.
Proficiency with e‑learning authoring tools (Storyline, Rise, Synthesia, Adobe, Camtasia).
Familiarity with LMS platforms and SCORM/xAPI basics.
Advanced multimedia editing (graphics, audio, video).
Excellent communication and influencing skills, able to build trust with stakeholders at all levels.
Ability to manage multiple projects and deadlines.
High proficiency using AI tools for content creation, rewriting, and scenario generation.
Ability to design effective prompts and AI‑assisted workflows.
Experience using AI automations to accelerate content production.
Quality & detail orientation
Strong attention to accuracy, consistency, and clarity.
Commitment to delivering polished, high‑quality learning materials.
Benefits
Permanent contract and a competitive compensation package.
Amazing centrally located offices near the Bernabeu Stadium.
Private Health Insurance (Sanitas) and daily meal vouchers of 11 EUR will be entirely covered by us.
Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
Flexible hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company‑paid volunteer days.
Up to 25 EUR per month for a gym subscription.
Flexible compensation plan for childcare & public transportation.
Reimbursement of up to 50% of the cost of English & Spanish classes.
Regular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more!
Bonuses for referring successful hires after three months of continuous employment.
We offer a relocation package to people who are coming from another country.
The base salary for this role is €50,000–€70,000 gross per year, with a total on‑target earnings (OTE) range of €55,000–€77,000 including an annual performance bonus. You also become part of our broader total rewards package — including benefits tailored to where you live and how you work best.
We set our pay ranges using objective criteria: the scope and level of the role, the skills it takes to do it well, and the relevant market data. Ranges are reviewed every year to remain competitive and fair. We are transparent about this because we think you deserve to know what you’re working towards from day one. In accordance with the EU Pay Transparency Directive (2023/970), we publish salary ranges on every Nexthink role. We won’t ask what you currently earn or your previous salary. What matters to us is what this role is worth and whether it works for you. Nexthinkers come from all kinds of backgrounds, and that’s what makes us stronger. We welcome applications from everyone.
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