Descripción de la oferta
Context
The Pasqual Maragall Foundation was established in 2008 with the mission of promoting and developing cutting‑edge biomedical research. The Foundation is fully committed to making a decisive contribution to the search for global solutions to Alzheimer’s disease and other dementias, and to raising public awareness to ensure that scientific support for these challenges receives the appropriate priority. The Foundation’s research is conducted at the Barcelonaβeta Brain Research Center (BBRC), a research centre established in partnership with Pompeu Fabra University. The vision of the Pasqual Maragall Foundation is to achieve “A Future Without Alzheimer’s,” within a framework of active and healthy ageing, associated with positive experiences and free from cognitive problems or decline. BBRC research focuses on the primary and secondary prevention of Alzheimer’s disease, made possible by the voluntary participation of thousands of people who contribute to scientific studies.
The Pasqual Maragall Foundation is a private, non‑profit organisation. Its resources come from philanthropic donations from organisations and companies, as well as from an extensive network of over 115,000 members who contribute to funding research. The centre’s scientific staff also competitively obtain grants and subsidies, primarily from European funds and international foundations. For more information, please visit our websites: http://www.fpmaragall.org and http://www.barcelonabeta.org
The foundation currently employs over 300 people across a range of cross‑functional management areas, including IT, finance, human resources, communications, social outreach, and fundraising, as well as a scientific team comprising researchers and professionals in medicine, biology, psychology, nursing and other fields.
Member Services Administrator
We are looking for a proactive person with a vocation for service to join our team as Member and Donor Services Administrator for the Loyalty Area. The selected person will be the main point of contact for our members and donors, managing their queries, needs and incidents through different communication channels.
Main responsibilities
Handle and manage telephone calls from members and donors, as well as inquiries received via e‑mail and WhatsApp.
Enter, update and maintain information about members and donors in the CRM.
Channel and respond to requests for information, queries and incidents.
Manage the shipments and communications of the Loyalty Area.
Support the areas of acquisition and retention in the transmission of information related to campaigns, projects and events.
Collaborate occasionally in the organization of events and activities of the Foundation.
Ensure the quality and updating of the information recorded in the databases.
Requirements
Secondary education (ESO, Baccalaureate or Intermediate Vocational Training Cycle), preferably with specific training in administration, customer service or related areas.
Minimum of 2 years’ experience in customer service, member support or administrative support positions, preferably in social entities, foundations or NGOs.
Proficiency in office software, especially Excel and databases. Experience using CRM systems and knowledge of Microsoft Dynamics NAV are a plus.
Catalan and Spanish spoken and written fluently.
Empathetic and decisive person, with a service orientation, excellent communication skills, organisational skills, autonomy, attention to detail and ease in working in a team.
A profile with a commercial orientation and the ability to establish trusting relationships with partners and donors will be valued.
Personal skills
Focus on service and people.
Empathy and excellent communication skills.
Organisational skills and attention to detail.
Proactivity and autonomy in task management.
Ability to work collaboratively and as part of a team.
Results‑oriented and capable of resolving incidents.
What we offer
Immediate incorporation.
Permanent contract.
38‑hour work week.
Schedule from Monday to Friday within the time frame of 9:00 a.m. to 6:00 p.m. (Flexible hours according to internal regulations).
Weekly hybrid work model (teleworking + in‑person).
Salary level according to the Foundation’s Remuneration Policy, in reference to the evaluation of the position and the candidate’s experience.
Work centre in Barcelona.
DATA PROTECTION REGULATIONS
In compliance with data protection regulations, we inform you that your personal data will be processed by the Pasqual Maragall Foundation to manage the selection process for the job offer you have applied for. You may exercise your rights of access, rectification, deletion, objection and other rights recognised by law by sending an e‑mail to gdpr@fpmaragall.org. You can also consult the full data protection policy on our website.
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