Descripción de la oferta
Your RoleThe Operational Key Account Manager is the lead operational coordinator, responsible for the assigned accounts as defined by national management. This position acts as the control tower for operational activities in all modes of transport and ensures top notch service levels in terms of operational excellence, information management (incl. data quality) and overall customer satisfaction. The OKAM closely monitors all the agreed standard internal and client facing metrics and KPI's, working to continuously improve the processes to proactively meet and exceed the customers' expectations.Your ResponsibilitiesCoordination with Customer Solutions and Sales (KAM) for new Business Implementation / Process Re-engineering ProjectsSOP / Vendor Manual Creation (in collaboration with KAM, Customer Solutions), Maintenance, Observance and Compliance. Upload of latest version of SOP to efile and sharing with all relevant stakeholders is a mustControl of SOP Execution (Through SOP Compliance Documents / DQ Manuals and KPI's)Data Quality Management and continuous Root Cause AnalysisCoordination / implementation of new lanes / services. Support the Account Plan as defined by the KAM teamControl / Follow up of Customers' KPI'sYour Skills and ExperiencesMinimum 4 years of experience in the Air & Sea Freight forwarding industryStrong analytical skillsAbility to work on own initiative and as part of a teamPerseverance and resistant to challengeExcellent organizational and strong interpersonal skillsAble to work under pressure in a fast paced environmentGood knowledge of Spanish & English (written and verbal)Contact: Fabiola Balboa, 16094926034
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