Descripción de la oferta
Job SummaryLea atentamente toda la información sobre esta oportunidad y luego utilice el botón de solicitud de abajo para enviar su CV y su candidatura.Responsible for supporting the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines, whilst also working with Management to provide the best service to our clients by delivering their functional and technical expertise to support a selection of clients. This role can be performed remotely from anywhere within Spain. Experience supporting Norway payroll operations is required. English is required; Norwegian language skills are not mandatory.Key Responsibilities- Support Managers with client Strada engagement ensuring all information is accurate and provided on time.- Provide support and guidance for all implementations and go lives.- Provide daily functional support to the teams, to support the successful delivery of payrolls.- Responsible for the maintenance of the Client Solution workbook.- Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs) and other process documentation.- Ensure and Sign Off System Maintenance Testing.- Support the review of the Statement of Works before it's shared with the Client to ensure it's fit for purpose.- Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidence so Application Services and/or Products can investigate.- Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes.- Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed.- Support Year End.- Ability to recognize and deal appropriately with sensitive and confidential information.- Proactively identify upsell opportunities.- Support Management with the resolution of client escalations, along with lessons learned.- Upskill and develop team members through training delivery and coaching to enable them to fulfil their role.- Strada Security Standards are adhered to and followed.- Time Recording to be completed on time and accurately.- Contribute to team meetings and raise any issues immediately to your Operations Manager.- Ensure you are up to date with all Strada HR announcements and communications.- Build good relationships with all lines of business where appropriate.- Participate in projects and activities as needed and assigned.Key Criteria to Monitor Performance- Adherence to all Security and Compliance procedures.- 100% attainment of customer SLA agreements.- Adherence to quality standards.- Adoption of innovation initiatives.- Reduction of client escalations through knowledge transfer to both the client and payroll team.- Demonstrate professionalism and act responsibly.Knowledge, Skills, Abilities, and Experience- Strong knowledge of the various inputs and outputs such as third‑party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payroll.- Ability to identify and mitigate risks.- Strong knowledge of MS Office tools such as Excel, Word and PowerPoint.- Flexibility to support a global and fast‑paced environment.- Attention to detail.- Excellent written and verbal communication skills in English.- Self‑motivated and a willingness to learn.- Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures.Education and Experience- BA/BS in a business‑related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education and experience.- 3–4 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment.- Experience processing and supporting Norway payroll is required.- Expert knowledge of payroll processes, practices and associated legislation.- Fluency in English is required; Norwegian language skills are not mandatory.Desirable- HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred.- HrX and Strada Pay Payroll certifications.- Norwegian language skills are considered an asset, but are not required.BenefitsThese include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.Equal Opportunity EmployerStrada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter. xcskxlj Authorization to work in the Employing CountryTo be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.#J-18808-Ljbffr
