Descripción de la oferta
Icon makes winning ads and branded content for some of the fastest-growing DTC and enterprise companies in the world. We're now launching our managed creative/ads services and looking to scale our team aggressively. We're on a mission to become a trillion dollar generational company.
Overview
Icon is hiring an Operations Analyst to own client feedback triage and ensure feedback consistently turns into on-time, high-quality deliverables. You’ll work across multiple delivery pipelines and coordinate with internal teams to interpret feedback, assign the right next steps, and keep everything moving until the client is satisfied.
We’re growing extremely quickly. If you’re the kind of person who moves fast, stays organized under pressure, and loves building better systems, you’ll have real room to grow here.
What you’ll do
Turn messy or vague feedback into clear, actionable next steps
Coordinate the right workstream to resolve issues (revisions, rework, updates, follow-ups)
Maintain a clean tracker with owners, next actions, ETAs, and risks
Ensure nothing gets dropped — even when managing many feedback threads at once
Coordination & Delivery Management
Coordinate across internal teams to keep work moving from intake to delivery
Run status checks, surface blockers early, and drive resolution
Keep stakeholders aligned with crisp updates and clear ownership
Protect deadlines by prioritizing the right work at the right time
Identify patterns behind recurring feedback or delivery issues
Document processes, handoffs, and best practices to reduce repeat mistakes
Propose and implement workflow improvements (SOPs, checklists, QA steps)
Partner with operations and (when relevant) engineering/product to improve tools and systems
What you’ll bring
2+ years in operations, project management, coordination, or similar roles
Strong organization: you can manage multiple threads without losing details
Excellent written communication (clear tasks, clean updates, fast follow-through)
Ability to stay calm under pressure and drive outcomes
A systems mindset: you improve the process, not just push tasks
Experience supporting delivery teams in a fast-paced environment
Familiarity with creative, production, or agency-style workflows
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