Essential Duties and Responsibilities- Receives customer orders via the customer directly, from the sales rep, from a customer portal or from eCommerce.- Ensures that all information is properly entered in ERP to be able to execute the customer order.- Verifies customers who place orders are properly set up in M3 as a customer, and coordinate with stakeholders where necessary to ensure new customer setup is completed.- Verifies product setup for new and existing product purchases. If products are not set-up, coordinate with the PUs to ensure that products are properly set-up for execution.- Verifies customer pricing is setup for the products that are on the purchase order, and coordinate setup with the business where necessary.- Assesses which is the appropriate order flow and manage the order entry process to ensure accurate transactions across business entities.- Confirms that customer purchase orders conform to our requirements and verify their accuracy against the customer pricing and/or quotation.- Delivers the initial order confirmation to the customers.- Supports with processing transactions from eComm portal where appropriate.- Resolves customer claims following PU review, with (e.G) credit and re-bills.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Education and/or Work Experience- High School Diploma, BS Degree in Communications, Operations, Business, Sales or Engineering preferred.- 3-5 years of experience in customer service or other customer-facing roleTechnical Skills/Physical Requirements- Experience in Oracle and M3 or similar system a plus- Self-starter, highly motivated with excellent business-wide communication skills.- Ability to work self-directed and prioritize a wide range of projects or requests on an ongoing basis.- Proficient computer skills. Familiarity with Microsoft Office Suite.- Ability to quickly acquire knowledge of technical products.- PC/desk work including reading/typing. Ability to work flexible schedules/extended hours on occasion to collaborate with partners in Europe and Asia. Occasional travel to visit customers or consultants.- Ability to travel #J-18808-Ljbffr