Descripción de la oferta
Position Overview
MCI, a leading tech‑enabled business services company, is looking for Outbound Sales Representatives to support exciting projects for well‑known brands. You will connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. With industry‑leading training, you’ll thrive in a fast‑paced, performance‑driven environment.
Key Responsibilities
Make outbound and receive inbound calls in a professional and courteous manner
Educate customers on products and services, identifying upsell opportunities
Understand customer needs and recommend tailored solutions
Use internal systems to manage accounts and process orders accurately
Research and resolve customer issues, coordinating with other departments as needed
Follow scripts, policies, and procedures to ensure consistency and compliance
Maintain accurate records and safeguard customer information
Escalate complex issues to supervisors or appropriate teams
Stay current with training, updates, and system changes
Meet attendance, punctuality, and performance expectations
Candidate Qualifications
Must be 18 years or older
High school diploma or equivalent
Excellent verbal and written communication skills
Ability to type 20+ words per minute
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Dependable and punctual with a strong work ethic
Strong problem‑solving and conflict resolution skills
Customer‑focused, empathetic, and solution‑oriented
Ability to multitask and manage time effectively
Comfortable in a fast‑paced, evolving environment
Team player with strong interpersonal skills
Conditions of Employment
Must be authorized to work in the country where the job is based
Must be willing to submit up to a Level II background and/or security investigation with a fingerprint; offers contingent on results
Must be willing to submit to drug screening; offers contingent on results
Compensation and Benefits
Starting compensation is based on experience, and the company offers competitive benefits and incentives, including medical and dental coverage, performance bonuses, and opportunities for career growth.
Equal Employment Opportunity
MCI is an equal opportunity employer and welcomes applications from qualified individuals regardless of race, color, religion, sex, national origin, disability, or other protected characteristic.
Physical Requirements
Work is performed in a professional office environment with prolonged sedentary activity using a computer and telephone headset; may require moving around the office and handling objects up to 40 pounds.
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