Descripción de la oferta
Position Overview MCI is a leading tech‑enabled business services company offering customer experience and business process outsourcing solutions. We are looking for Outbound Sales Representatives who can connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. With industry‑leading training, you’ll be equipped to thrive in a fast‑paced, performance‑driven environment. To be considered, you must complete a full application on our company careers page. Key Responsibilities Make outbound and receive inbound calls in a professional and courteous manner. Educate customers on products and services, identifying upsell opportunities. Understand customer needs and recommend tailored solutions. Use internal systems to manage accounts and process orders accurately. Research and resolve customer issues, coordinating with other departments as needed. Follow scripts, policies, and procedures to ensure consistency and compliance. Maintain accurate records and safeguard customer information. Escalate complex issues to supervisors or appropriate teams. Stay current with training, updates, and system changes. Meet attendance, punctuality, and performance expectations. Candidate Qualifications Must be 18 years or older. High school diploma or equivalent. Excellent verbal and written communication skills. Ability to type 20+ words per minute. Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). Familiarity with Windows operating systems. Dependable and punctual with a strong work ethic. Strong problem‑solving and conflict resolution skills. Customer‑focused, empathetic, and solution‑oriented. Ability to multitask and manage time effectively. Comfortable in a fast‑paced, evolving environment. Team player with strong interpersonal skills. Compensation and Benefits Competitive starting compensation based on experience. Health maintenance organization (HMO) coverage plus a dependent (scale varies by role). Dental coverage and in‑house dental assistance worth ₱5,000. Free meal during training. Career growth and learning opportunities. Allowances for rice, clothing, laundry, and meals. Performance and loyalty bonuses. Frequent disinfection and fogging of workplace. Opportunities for growth and promotion. Employee shuttle services. Company retreats and off‑site events. In‑office rewards, raffles, recognition gifts, and treats. Physical Requirements This job operates in a professional office environment. The employee will be largely sedentary and required to sit/stand for long periods while using a computer and telephone headset. The employee will regularly operate a computer and other office equipment, including a phone, copier, and printer, and may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects; move objects from place to place; hold onto objects; and move or exert force up to forty (40) pounds. Conditions of Employment Must be authorized to work in the country where the job is based. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), MCI and its affiliates provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. Equal Opportunity Employer At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal‑opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. #J-18808-Ljbffr
