Descripción de la oferta
Position Overview
Outbound Sales Representatives support a variety of projects for some of the world’s most recognizable brands. In this role, you’ll connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. Our industry‑leading training equips you to thrive in a performance‑driven environment.
Key Responsibilities
Make outbound and receive inbound calls in a professional and courteous manner
Educate customers on products and services, identifying upsell opportunities
Understand customer needs and recommend tailored solutions
Use internal systems to manage accounts and process orders accurately
Research and resolve customer issues, coordinating with other departments as needed
Follow scripts, policies, and procedures to ensure consistency and compliance
Maintain accurate records and safeguard customer information
Escalate complex issues to supervisors or appropriate teams
Stay current with training, updates, and system changes
Meet attendance, punctuality, and performance expectations
Qualifications
Must be 18 years or older
High school diploma or equivalent
Excellent verbal and written communication skills
Ability to type 20+ words per minute
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Dependable and punctual with a strong work ethic
Strong problem‑solving and conflict resolution skills
Customer‑focused, empathetic, and solution‑oriented
Ability to multitask and manage time effectively
Comfortable in a fast‑paced, evolving environment
Team player with strong interpersonal skills
Compensation and Benefits
Starting compensation is based on experience. Benefits include:
Health insurance (HMO coverage, plus dependent)
Dental coverage
Free meals during training
Career growth and learning opportunities
Allowances for rice, clothing, laundry and meals
Performance and loyalty bonuses
Frequent workplace disinfection and fogging
Opportunities for growth and promotion
Employee shuttle services
Company retreats and off‑site events
In‑office rewards, raffles, recognition gifts, and treats
Physical Requirements
This job operates in a professional office environment. The employee will be largely sedentary, regularly using a computer and telephone headset, occasionally moving around the office, reaching in any direction, and moving objects up to 40 pounds.
Conditions of Employment
Must be authorized to work in the country where the job is based.
Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee.
Equal Opportunity Employer
At MCI, all aspects of employment are based solely on merit and qualifications. MCI maintains a work environment free from discrimination and provides reasonable accommodation to qualified employees with disabilities.
General Job Description
The purpose of this job description is to provide potential candidates with a general overview of the role. It is not an all‑inclusive list of duties. You may be asked to perform other duties. You will be evaluated based on the tasks listed. The employer may revise this job description at any time. This job description is not an employment contract, and either party may terminate employment at any time for any reason.
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