Descripción de la oferta
Performance Manager page is loaded## Performance Managerlocations: Spain - Madrid HQtime type: Full timeposted on: Posted Todayjob requisition id: JR **Main duties and responsibilities*** Proactive development and management of business relationships at store level to deliver and achieve mutual reach of opportunities.* Accurate account management delivering the performance objectives: + First / ongoing training. + Maximize TFS business (IR and RR management) +other KPI’s like Mobile Customer Care, Payment target,Tokenization and ins-store services (Fast Refund). + Maximize DCC business (Hit Rate management).* Business Statistics analysis, presentation, discussion and action.* Action plans and store visits in line with company segmentation model.* Achieve sales targets taking corrective action when result materially deviates from expected.* Improve merchant’s knowledge and expertise with our services by providing trainings to merchant’s staff.* Guarantee the optimal execution of in-store promotional plans and activities, according to the defined plan.* Offer intensive support including product instructions.* Constant communication with merchants to increase KPI’s.* Action plans and in-store visits in line with the Global Blue’s strategy.* Processing and presentation of business statistics and insights.* Deliver to the stores the activities have been agreed with the merchant’s HQ.* Document in CRM all merchant’s specific information and activity done.**Background and Education*** University degree is a plus.* 4 years sales experience (2 years as store manager or team leader desired).* Trade Marketing background and Services or Retail field knowledge will be a plus.* Analytical and planning capability.* Good Communication and influencing skills.* Customer service orientation.* Basic English knowledge.* Self-motivation, and target driven.**Specific skills and knowledge*** Good customer orientation.* Ability to create personal relationships.* Problem solving attitude.* Basic knowledge of MS Office products.* Upselling and cross-selling strategies.* Analysis of consumer trends and customer behavior.* Adaptation to new tools or systems.* Effective communication and results-oriented approach.* Complaint management and customer loyalty.* Ability to work in dynamic environments.* POS (point of sale) management, payments and returns.* Collaboration with different departments (sales, warehouse, administration…).* Time management and task prioritization: **autonomy.**At Global Blue, we firmly believe that enhancing the shopping experience drives performance.Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over **40 years** of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over **35 million** Tax Free Shopping transactions every year and our payment partners in elevating the experience of **more than 31 million** transactions worldwide. Our post-purchase solutions also cater to the needs of **over 47m e-commerce shoppers.** Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.Our diverse community of over **2,000 employees** represent more than **80 nationalities** across **53 countries**. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.Together, we innovate, create, and strive towards a brighter future for the businesses we serve.With Global Blue, enjoy the journey.#J-18808-Ljbffr
