Descripción de la oferta
pBring It On is creating the next generation of skill games. /ppWe deliver games that people enjoy for many years while earning money by playing excellently! Skill is the most exciting category in the games industry that enjoys rapid growth and immense opportunities. /ppbr/ppIn our culture, everyone has maximum impact, which means you will get the autonomy you deserve and the trust you yearn for. You will join a world-class team of support specialists to communicate with players, catering to their needs, charming them with your communications and communicating matters to the rest of the team. /ppbr/ppTeam members come with vast experience and will be among the most positive, professional, engaged, and fun people you’ve worked with. They will expect to find the same in you. /ppAre you ready to create awesomeness? /ppbr/ppbResponsibilities /b /pulliProvide daily support to our players via iMessage, Facebook Messenger, Intercom and emails. /liliDevelop an in-depth understanding of our game features, events, and player activities to deliver knowledgeable responses. /liliTroubleshoot player issues and work closely with internal teams to resolve game-related problems. /liliMaintain detailed documentation of player interactions and issues using our CRM. /liliAct as the voice of our players, collecting their feedback and communicating it to relevant departments for continuous product improvement. /liliAssist with onboarding new players, helping them learn the game and ensuring they understand our features. /liliIdentify playing patterns and player behavior through analytical tools, using insights to guide player interaction strategies. /liliCollaborate with other teams to provide promotional offers and inform players about new game features and events. /liliDevelop guidelines and procedures for future support team members /li /ulpbr/ppbRequirements /b /ppbr/pulliMinimum 4 years of experience in a customer support role, ideally in iGaming. Alternatively, similar experience in Quality Assurance in iGaming. /liliPast experience in KYC, and working with payments processors. /liliExceptional verbal and written communication skills in English. /liliProficiency with CRM tools and experience documenting interactions. /liliStrong empathy, with an ability to listen attentively and provide tailored solutions. /liliExcellent time management skills and the ability to work flexible hours. /liliExperience working in remote settings and self-driven to work independently. /li /ulpbAdvantages /b /ppbr/pulliProficiency in additional languages (e.g., Spanish, Chinese) is a plus. /liliExperience with analytics or proficiency in Excel is preferred. /li /ulpbPerks /b /pulliAttractive salary that meets your expectations /liliStock options - when the company succeeds, you become rich /liliHome office budget - craft a top-notch environment to create wonders from /liliNo physical office - work from anywhere you want to /liliEnjoy a culture focused on results and creating amazing player experiences /li /ulpbr/ppWe are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. /ppbr/ppIf you feel the above describes you perfectly - Apply now! /ppbr/ppbr/p
