Descripción de la oferta
pbExcelia /b is a multinational Consulting, Technology, and Professional Services firm with more than 25 years of experience. We provide services in over 50 countries across Europe, Latin America, and the United States, operating from our 9 own offices worldwide. /ppbJob Description: /b /ppWe are seeking a highly motivated bProblem Manager /b to join our team. In this role, you will be responsible for root cause analysis and end-to-end problem lifecycle management, ensuring the identification and elimination of recurring issues to improve service stability. /ppbKey Responsibilities: /b /pulliLead root cause analysis (RCA) activities for recurring and high-impact incidents /liliCoordinate problem investigations across cross-functional teams /liliManage the problem lifecycle, from identification to resolution and closure /liliAnalyze recurring issues and identify patterns across services /liliMaintain and prioritize the problem backlog /liliDefine and track preventive and corrective actions /liliEnsure proper documentation and knowledge sharing /liliDrive continuous improvement initiatives to enhance service reliability /li /ulpbRequired Skills Qualifications: /b /pulliProven experience in problem management within enterprise support environments /liliStrong knowledge of RCA methodologies such as 5 Whys, Ishikawa, or fault-tree analysis /liliStrong analytical and critical thinking skills /liliAbility to identify trends and convert them into actionable improvements /liliExperience managing the full problem lifecycle /liliExcellent coordination and communication skills /li /ulpbPreferred Qualifications: /b /pulliITIL knowledge or certification (Problem Management) /liliExperience in complex, distributed systems environments /liliStrong attention to detail and process-oriented mindset /li /ulpbr/ppIf you are passionate about solving the root causes of issues and driving continuous service improvement, we would love to hear from you. /p
