Descripción de la oferta
At Luanda International Airport (NBJ), Aviapartner is fast growing its operations.Currently, we are looking for an experienced QHSE Manager.You support the station manager in his responsibilities for quality running the operational quality control program at the station as described in the Station Quality Program (AQ10) to guarantee compliance with the Aviapartner standards, applicable regulations and requirements of the customer airlines.KPI’s of the functionContribute actively to meeting the agreed KPI targetsReporting within agreed timelinesNumber of expired Non Conformances not to exceed an agreed target, depending on station maturity.All quality systems up to date within agreed timelinesAchieve and maintain ISO9001/14001/ISAGO registration at the stationYou will be part of a very dynamic team in the airport business and report directly to the NBJ station manager.Quality assuranceSafeguard the implementation and accuracy of the quality and environmental programPlan and follow up station audits and inspections, including the creation of the audit plan and organization of internal audits and audits for subcontractors at the station.Provide support for external audits from a to zInitiate and follow‑up corrective actions and opportunities for improvement and closure of findings within agreed deadlines for internal and external audits in cooperation with station management and department managers.Perform quality inspections and audits when qualifiedEnsure initial gap analysis and follow up on changes of airport requirements -Ensure initial gap analysis and follow up on changes of airline requirements (together with the customer services department and liaison officers/key account managers where available)DocumentationSafeguard document control at the station in line with AQ01 Documentation ProgramKeep local Procedures and Working instructions for the station up to date in the intranet appropriate page (Intranet Procedures) with minimum review every 3 years of all documentsKeep airline manuals for the station up to date in Airline Manuals in Intranet ProceduresProvide and publish quality information in the appropriate management and/or communication tool (Intranet Quality, Q-Pulse, QualityNet) within set deadlinesCertificationsKey person for co-ordination, promotion and maintenance of certification such as ISO9001/14001, ISAGO, etc. at the stationMonitoringEnsure daily, weekly, monthly, yearly, quality monitoring in line with AQ10 Station Quality Program & KPI tableReportingEnsure daily, weekly, monthly, quarterly and yearly, quality and environmental reporting in line with AQ10 Station Quality Program, the Environmental Program & KPI tableReport regularly about quality and environmental issues, quality and environmental performance and perception to the management team at your stationReport without delay on internal and external station audits to the Country Quality Manager and/or the VP Quality & Environment, updating Qpulse without delayPrepare quality and environmental monitoring reports for the station (management and non-management) and the customers -Participate in the station and country meetings concerning quality, environment and safety.CommunicationEnsure internal communication about quality and environment on station level to all levels (management and non-management)Contribute actively to quality and environmental awareness at your stationPromote continuous improvement in your stationReviewAssure continuous improvement in line with AQ11 continuous improvement procedureOrganize and prepare the yearly QSSE review,Review minimum monthly Quality and quarterly Environment KPI of the station.Make independent recommendations concerning quality and environment at your station to the station manager, the management team and Country Quality Manager and/or VP Quality & EnvironmentSupplier managementEnsure supplier management for the main suppliers/subcontractors at your station incl. the organization of supplier self assessments, audits and inspections as well as the organisation of the yearly supplier evaluation in line with AQ25 Supplier management.Complaint managementEnsure complaint management at the station in line with AQ20 Complaint ManagementRegister and follow up complaints regarding the stationFollow up customer satisfaction trendsERPEnsure update and maintenance of the airline and APERP for the station unless otherwise agreed. See also Responsibility Matrix Contingencies on Aviapartner Intranet/Contingencies/ Organisation and SMS Manual.Environmental managementFollow up the environmental management system at the station as an Eco Pilot unless this task is appointed to another qualified Eco Pilot. Detailed responsibilities for Environment are described in the Eco Pilot Job Description. See also Responsibility Matrix Environment on Aviapartner intranet/Environment/Organisation and EMS Manual.MiscellaneousExecute ad‑hoc quality & environment related tasks on request of the station manager or Country Quality Manager or VP Quality & Environment (SLA analysis, Customer Satisfaction Survey, testing or feeding new quality tools, reporting etc.)
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