About Us: AIRE Ancient Baths are temples dedicated to the creation of the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities. At AIRE we are proud to have an international presence with 10 established centers: Tribeca, Upper East Side, Chicago, London, Toronto, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes. We are already looking into the future and moving onwards We are even prouder of the caring, inclusive, and familiar work environment we have created for all our employees. The role: The Quality Specialist is to ensure and enhance the overall quality of customer interactions. QA aims to maintain high standards of communication, empathy, accuracy, and adherence to policies among agents. Through continuous monitoring, evaluation, and improvement initiatives, QA seeks to optimize the customer experience, foster a culture of excellence, and contribute to the overall success of our operation. Key responsabilities: Establishing and Maintaining Quality Standards Define, maintain, and ensure compliance with quality standards. Develop and update instructional materials and information resources. Create tools that support accurate knowledge