Descripción de la oferta
ppOur global team of thinkers and doers is on a mission to simplify tail-spend purchasing around the world. /ppBrickell Key Centre II601 Brickell Key DriveSuite 500Miami, FL 33131USA /ppTel Aviv /pp2 Batterymarch ParkSuite 503Quincy, MA 02169USA /ppToronto /pp212 King Street WestSuite 600Toronto, ON M5H 1K5Canada /ppTokyo /ppLondon /pp17-19 Foley St London W1W 6DWUnited Kingdom /ppCompetitive Compensation /ppGlobal Team Mindset /ppHome Office Setup /ppProfessional Development /ppInternal Mobility /ppParental Leave /ppTeam Outings /ph3RVP, Customer Success /h3h3Location /h3pUSA (Remote); England; Israel; Madrid /ph3Employment Type /h3pFull time /ph3Location Type /h3pRemote /ph3Department /h3pCustomer Success /ph3bAbout /b /h3pCandex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins! /ppWe serve companies in the Global 2,000 and our existing clients include some of the world’s biggest corporations. We’ve raised over $130M from leading investors including Goldman Sachs, 9Yards Capital, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers. /ph3bThe Role /b /h3pCandex is hiring an RVP, Customer Success to manage and develop customer relationships that drive retention, loyalty and growth worldwide. You’ll thrive in a high-growth startup, have deep procurement experience, and be comfortable operating with executive stakeholders. You will manage accounts – strategic positioning, product promotion, adoption, technical coordination and feedback to Product – while helping us build scalable ways of working and preparing to be a future leader as we scale. /ph3bResponsibilities /b /h3pGlobal relationship owner for Fortune 500 and FTSE 250 companies. /ppOwn executive relationships: map stakeholders, run C‑suite meetings, deliver business reviews, and drive adoption from pilot to BAU plans. /ppIdentify key client contacts to build a network, connect with SMEs, users and drive adoption. /ppOversee and address any client or supplier support or technical issues. /ppPerform data analytics and watch KPIs to drive Candex usage and revenue growth. /ppUnderstand, influence and monitor key client KPIs, surface trends, and provide clear projections to clients and internal teams. /ppBe the trusted advisor to clients to shape their procurement / PTP spend management strategy and priorities. /ppUnderstand Candex products extremely well. /ppIdentify product enhancements, improvements or expansions to meet the needs of Candex customers and create value for the organization and our clients. /ppSupport Sales on expansion opportunities and strategic deal closures. /ppBuild repeatable processes and infrastructure to scale the CS function. /ph3bRequirements /b /h3pProcurement domain expertise: hands–on experience in either procurement / PTP systems sales, implementation or procurement operations or transformation; familiarity with Ariba, or Coupa, and ERPs such as SAP, Oracle, including AP/payment flows and KPIs. /ppExperience working with Fortune 500 clients, preferably in an influencing / change / transformation oriented role. /ppExecutive Presence: trusted to run C‑suite-level meetings; sets meeting objectives, prepares agendas, engages internal stakeholders and influences outcomes. /ppDemonstrable competency in: /ppChallenger Process: skillful, relaxed questioning; weaves data into teaching moments; surfaces client‑led opportunities and creates constructive tension. /ppInfluencing Tenacity: reliably moves clients to decisive action, anticipates stall points, derisks choices, and converts resistance into advocacy. /ppClient Relationship Client Success Strategy: sets measurable success criteria, builds structured plans with owners and milestones, aligns internal resources and forecasts revenue impact. /ppProduct Mastery Questions Answering: can respond professionally to customer questions, read reports, explain delivery and transaction models, and apply release knowledge. /ppCommunication skills: concise, audience‑tailored, evidence‑based writing and speaking; handles unknowns calmly and provides clear next steps. /ppInternal Likability Collaboration: builds rapport, gives constructive feedback, delegates, coaches peers and contributes beyond own remit. /ppStrong influencing, negotiation and stakeholder mapping skills; highly organized, self‑motivated and an excellent oral/written communicator. /ppTechnical aptitude to learn software quickly and interpret product data. /ph3bCore skills /b /h3pBachelor’s or Advanced Degree preferred in areas such as Business, IT, Purchasing, Finance. /ppProficient in Google Suite and Microsoft Office Suite, specifically Excel and PowerPoint. /ppKnowledge of customer service practices. /ppTechnical aptitude and ability to learn software programs. /ppKnowledge and/or experience with Purchasing systems and processes (Ariba, Coupa, SAP, Taulia, etc.). /ppKnowledge and/or experience with Accounts Payable and Payment processes software. /ppExperience with Customer Relationship Management (CRM) software. /ph3bWhy Work With Us /b /h3pWe are humble, hungry, intelligent and collaborative. Work alongside teammates who value curiosity, kindness, and shared success. /ppCompetitive Compensation – Earn a salary and benefits that reflect your skills and impact. /ppParental Leave – Take meaningful time to bond with your growing family. /ppFlexible Work Environment – Balance life and work with adaptable schedules. /ppGlobal Team Mindset – Join a diverse, international team that thinks beyond borders. /ppTech Setup – Get the gear and support you need to work comfortably. /ppProfessional Development – Grow your skills with training and learning sessions. /ppInternal Mobility – Explore new global roles and career paths without leaving the company. /ppTeam Outings – Connect and celebrate with colleagues through regular social events. /ph3bOur Values /b /h3pBe a Stickler for Details – we think about the details when making decisions and ensure we haven’t overlooked anything. /ppDebate, Decide, Deliver – Candexers foster a culture of open debate so we can make the right decision. /ppInnovate to Simplify – we continuously look for simpler ways to do everything. /ppFollow Through, Follow Up – we are always moving the ball forward – when we say we will do something, we do it. /ppAttract Develop the Best – we expect each hire to raise the bar, and once they start, they should continue to develop their skills with the support of leadership. /ppKeep an Obsessive Customer Focus – our customers’ satisfaction is our obsession, and we will stop at nothing to make their experience simple flawless. /ppLearn Be Curious – we foster an environment of continual learning and encourage challenging questions and believe curiosity drives innovation and improvement. /ppAct with Integrity Professionalism – we act with honesty, transparency, and ethical principles – ensuring our actions align with our values. /ppOn Candex, businesses can engage, collaborate and exchange payments in a compliant way without set up in each other’s financial systems. /p /p #J-18808-Ljbffr
