Descripción de la oferta
Your Role & ResponsibilitiesWe are searching for a Digital Customer Engagement Manager, who wants to make a real impact for our project with SAP.Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud ServicesContributing to onboarding/transitioning customers to SAP Enterprise Cloud ServicesOrchestrating the overall service/project delivery according to planned scope, budget, and milestonesSupporting in de‑escalations of critical customer situationsSupporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicableContributing to customer release and maintenance activitiesSupporting customers on technical requirements throughout their lifecycle within the SAP EnterpriseExecuting and supporting problem management and continuous improvementContributing to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer successSupporting in reviewing account status and analysing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtimeSystematic and faster onboarding of associates: mandatory trainings documentationEnabling continuous delta KTs on new topics and refresher sessionsQualifications & ExperienceTechnical Skill Set required to perform dCEM tasksTechnical expertise in SAP Basis area with minimum of 4+ years of experienceGood understanding & hands‑on experience in HANA databaseExperience in SAP Upgrade & Migration (OS/DB) is mandatoryExperience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plusHands‑on experience in any of hyper scaler (AWS/Azure/GCP) is neededWork Experiences4+ years’ experience with multi‑national software/IT organizations2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management)2+ years of SAP Basis S/4HANA knowledgeRequired Language ThresholdsSpanish (C2: Native‑Level Fluency)English (B2: Independent User Level)Why UsPermanent contractCompetitive salaryWorking hours: Monday to FridayRemote based in PortugalEquality & Opportunity for AllRepresenting 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.
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