Descripción de la oferta
Job Description Working collaboratively alongside the case controllers and IT CAM of the account to deliver IT services across the integrated scope for the assigned Account and own integrated view of the system corresponding to the functional responsibilities assignedResponsibilitiesPerforms the analysis of current client business processes, using the functional knowledge of SAP & euHReka platforms, as well as the laws of different countries to optimize the serviceHas Knowledge of one or several modules of SAP HR, including schema knowledge (payroll, time), pre-payroll process, payroll, post-payroll, portal, etcPerforms the analysis of current customer business processesPerforms taking of detailed requirements about the customer’s business processesMakes estimates of time and resources requiredProposes on the appropriate methodology for developing the conceptual design at both the processes as the prototype of the systemPlans the configuration and defines the business processes in terms of the taking of requirementsPerforms conceptual design at both the processes as the prototype of the systemPresents the integrated prototype to the customerMonitors adaptation and parametrization of the solution to the taking of requirementsResolves complex problems related to the functional environment of the applicationMonitors integrated testingSupports the client on the functioning of the applicationCompletes presented solution with new identified needs in the taking of requirementsProvides training on those areas in which he/she is specialized for experience and knowledgePlans and optimizes human resources and materials needed for project developmentDetects potential and takes the necessary steps to maximize team developmentEncourages and leads the education of the people in the teamHaving a differential knowledge and perform a continuous updating of that knowledgeAdvice and participation in pre-sales activitiesKnows and anticipates to the market trendsParticipates in the development of the application by following the standard methodology (STRADA PMO or any other defined by the company at the time)Ensures proper implementation of the solution in different environments (Development, Test and Production)Solve complex problems related to the application environment, using functional knowledge of the parameters in the system and the knowledge of legislation in the specific countryIs a functional reference to one or more areas relating to SAP HRThey have extensive Knowledge of legislation / SAP customizing for one / several countriesThey are proactive and makes decisions without being forced by eventsAnalysis of current client business processes, using the functional knowledge of SAP & euHReka platforms, as well as the laws of different countries to optimize the service by eSTRADAging the right resources and skillsMakes estimates of time and resources/skills required, reviewing customer incidences and assigning them to the appropriate resource within the accountMonitors adaptation and configuration of the solution to the taking of requirementsResolving complex problems related to the application environment, using functional knowledge of the parameters in the system and the knowledge of legislation in the specific countrySupports the ITCAM on the functioning of the applicationCompletes presented solution with new identified needs in the taking of requirementsProvides internal training on those areas in which he/she is specialized for experience and knowledgeDetects potential and takes the necessary steps to facilitate team developmentEncourages and leads the education and coaching of team agents working for the accountSolves complex problems related to the application environment, using functional knowledge of the parameters in the system and the knowledge of legislation in the specific countryIs a functional reference to one or more areas relating to SAP HRThey have good understanding of legislation / SAP customizing for one / several countriesThey are proactive and makes decisions without being forced by eventsRequired SkillsExperience in the functional domains, understanding the system requirements, translating those into technical specificationsExperience in planning work, quality controls, communication and coordination with team agentsAbility to interact across other business lines of the organizationMinimum 3 years’ experience in supporting customers with successful track record.Experience in customer communication skillsExperience of working in a global environment.Experience in Service Level Agreements (SLA) metrics and measuresSpecific RequirementsAvailability to travelMotivation and desire for improvementCommitment to the customer and the companyWork independently and as a part of a teamPerseverance and tenacity to difficultiesMotivated to achieve excellenceOrientation to the process of continuous improvementOrientation to mentoring and encouraging the professional development of team membersPositive collaboration and anticipation to the needs of othersCapacity for analysis and synthesisAbility to perform the work with quality, conforming to the standards of STRADACapacity to organize, plan and supervise workCapacity to make decisionsAbility to delegateTime management: compliance dates/deadlinesCapacity to identify risksCapacity to plan and optimize the human and material resources necessary for service deliveryGood knowledge of ERP methodology (various ERPs)Good knowledge of ERP utilitiesGood knowledge of technical environment of the productGood knowledge of Human Resources OperationsKnowledge of oral and written English at an advanced levelWe offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.DISCLAIMER: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. . As pioneers in payroll, human capital and financial management solutions, we blend leading-edge technology with human ingenuity to keep you moving forward. Our team of over 8,000 experts bring decades of deep knowledge and experience to businesses around the globe helping them design and deliver at scale. Supporting over 1,400 customers across 33 countries, we embed ourselves at every stage of your journey, to help you drive your vision to value.
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