Descripción de la oferta
ppAbout LiveDGAP /ppLiveDGAP is a global luxury transportation company specializing in chauffeur services, VIP Meet Greet, event transportation management worldwide. We pride ourselves on delivering highly personalized service, operational excellence, and seamless experiences for discerning travelers, luxury travel advisors, corporate clients, and event organizers around the world. /ppOur philosophy is simple: Luxury. Personal. Always. /ph3Position Summary /h3pThe Senior Client Experience Operations Advisor is responsible for overseeing the day-to-day operations of LiveDGAP, ensuring the flawless execution of services while maintaining the highest standards of client care and partner management (supply). /ppThis individual serves as the central point of coordination between clients, partners, chauffeurs, airport VIP Meet and Greet partners and internal stakeholders, ensuring every booking is executed seamlessly from quotation through service completion. /ppThe idóneo candidate is highly organized, detail-oriented, proactive, and thrives in a fast-paced international environment. /ph3Key Responsibilities /h3h3Operations Management /h3ulliManage all daily transportation and VIP Meet Greet bookings globally /liliCoordinate with partners, chauffeurs, airport greeters, and operational partners worldwide /liliMonitor all active services and ensure smooth execution including schedule changes, flight delays, cancellations, and service amendments /liliEnsure all booking confirmations and operational documents are accurate and complete /liliMaintain operational records, supplier databases, and service documentation /liliSupport event transportation planning and execution as required /li /ulh3Client Services /h3ulliServe as a primary point of contact for LiveDGAP clients /liliRespond to inquiries in a timely and professional manner /liliPrepare quotations, booking confirmations, invoices, and service updates /liliProvide proactive communication before, during, and after services /liliResolve service issues and client concerns with professionalism and urgency /liliEnsure an exceptional client experience at every touchpoint /li /ulh3Quality Assurance /h3ulliMonitor service delivery and client feedback /liliEnsure compliance with company standards and operational procedures /liliIdentify opportunities to improve efficiency and client satisfaction /li /ulh3Administrative Support /h3ulliAssist with invoicing and payment follow-up /liliSupport commission tracking and supplier payments /liliMaintain CRM and booking systems /li /ulh3Qualifications /h3ulliExperience in luxury travel, aviation or transportation operations /liliStrong organisational and multi-tasking skills /liliExcellent verbal and written communication skills /liliAbility to manage multiple priorities simultaneously /liliHigh attention to detail /liliStrong problem-solving abilities /liliProfessional and client-focused mindset /li /ulh3Languages /h3ulliFluent English required /liliSecond language: Spanish /liliAny other language an asset /li /ulh3Compensation and Work Schedule /h3ulli5 days per week with day on the week-end (either Saturday or Sunday) /lili7:00 to 15:00 CET /liliThis is a free-lance position with competitive compensation /li /ulpAt LiveDGAP, we seek individuals who understand that luxury is not simply about transportation—it is about creating effortless experiences and lasting relationships. /p /p #J-18808-Ljbffr
