Descripción de la oferta
Your ImpactYou will bring discipline, control, and transparency to IT Service Operations—ensuring stable, reliable service delivery in a complex, multi-vendor environment.This role is critical to reducing service disruption, strengthening accountability, and restoring trust in IT performance at scale.What You Will DriveEnd-to-end governance of Incident, Major Incident, and Problem ManagementA consistent and enforced operational governance model across internal teams and external providersClear accountability and escalation structures for service disruptionsTransparent performance management through meaningful, outcome-focused KPIs (e.g., MTTR, recurrence)A structured service improvement pipeline targeting root causes—not symptomsStrong vendor adherence to operational standards and service expectationsHow You Will Make a DifferenceReduce recurring incidents through rigorous Problem Management and root cause eliminationEnsure high-quality, controlled handling of major incidents under pressureCreate full transparency on service performance, risks, and systemic issuesDrive continuous improvement through disciplined follow-up and governance of incident reviewsEnable Service Delivery and leadership teams with actionable operational insights—not just dataIntroduce discipline and consistency into a historically fragmented operational landscapeWhat You BringExtensive experience in IT Operations and IT Service ManagementStrong expertise in Incident, Major Incident, and Problem Management governanceProven track record in multi-vendor, outsourced environmentsAbility to lead in high-pressure situations and drive structured, fact-based decisionsStrong analytical and risk-based mindsetExcellent stakeholder and vendor management skills with the ability to enforce standards and drive accountabilityWhy Join UsTake ownership of a mission-critical function ensuring IT stability at scalePlay a key role in transforming IT operations toward discipline, transparency, and accountabilityOperate in a high-visibility role with direct impact on business continuityShape how operational excellence is defined and enforced globallyBe part of a cultural shift toward performance, ownership, and collaborationApply now and help us shaping #FutureFresenius
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