Descripción de la oferta
The biggest challenge for any company seeking growth is recruiting and retaining new talent. Creating a company culture based on agility and valuing the experience of our employees is what we offer when you join the #eXalt adventure. We are currently experiencing rapid growth. Since our founding in 2018, we have expanded internationally and have over 1,400 employees. That's why we want to build an even more high-quality organization than we already are. We've also been developing our teams in Spain for the past two years! We've already achieved a small part of what we envisioned... but we continue to grow, and that's why we want you to join us! Why join eXalt? eXalt's strength lies in its internal organization as a product-driven and nurturing organization. We are committed to supporting you throughout your career through our training and certification programs. Driven by our values of co-creation, doocracy, and perpetual beta, we will empower you to thrive in a dynamic environment and foster your proactivity and initiative. What are we looking for? A senior professional with experience (approximately 10-15 years). Solid experience in Service Design in complex environments. B2B experience is a plus. Ability to work at a management level. Product and design vision. Natural leadership and strong credibility. What will your responsibilities be? The project operates within a complex payments environment (multiple flows, a rich ecosystem, and future challenges related to AI). The goal is to strengthen the Service Design dimension, going beyond the user interface. Initiatives have already been launched (POCs, pilot projects), but the current challenge lies in: Transforming the POCs into a sustainable transformation. The overall structuring of the practice. Organizational alignment and buy-in. Your responsibilities will include: Providing a strategic vision for service design. Interacting with senior management. Identifying the appropriate approaches to transform initiatives into sustainable programs. Structuring methods, frameworks, and processes. Supporting the development of internal skills (mentoring interested designers). Creating the conditions for adoption and continuity after the Proof of Concept (POC). This is not a purely operational role, but rather one of structuring, influencing, and strategic activation. Desired Profile: You hold a university degree (or equivalent). You have at least 8 years of experience as a Service Designer professional.
