Descripción de la oferta
At Lognext we have been accompanying companies and teams for more than 18 years to identify and implement the technology necessary to advance, making their challenges and objectives our own and getting closer to their reality. Therefore, being a NEXTER means that your career and talent become meaningful to you and those around you, allowing you to build what matters most to you and reach your next level. We are looking for Service Desk Consultant to work for one of our main clients. The Service Desk is Responsible for the full cycle management of service requests and incidents, collecting, recording, and resolving technical issues at the Tier 1 level, and escalating higher complexity incidents as needed. It is also responsible for the monitoring of the corporate ICT infrastructure. In addition, the Service Desk performs support duties at various levels for the following IT processes: Major Incident, Problem, Change and Configuration Management. Key Responsibilities: • End-to-end management of support requests, incidents and event-generated incidents in the ITSM system and follow-up throughout the incident life cycle. • Analysing and resolving incidents according to established operational procedures. • Escalating incidents when necessary and identifying and employing measures to prevent reoccurrence. • Managing support requests until closure. • Monitoring of the ICT infrastructure through the use of various monitoring technologies. • Informing customers of outages, known errors and resolution progress. • Assisting in developing or improving technical service policies or technical documentation; • Assisting in updating the technical information database, the Service Desk knowledge base, Service Desk workflow and procedures. • Producing technical documentation or user manuals as required. • Assisting the Change Manager or the CMDB owner with the coordination of changes and update of the CMDB. Job Conditions & Benefits: Permanent contract. Work Mode: Hybrid in Valencia . Competitive salary. Flexible payment plan. Professional Development: Access to an annual budget dedicated to advancing your skills through professional certifications. Join our expert team, where creativity, commitment and the ability to bring new perspectives are essential to make a difference in a world full of opportunities.
