Descripción de la oferta
Overview
In this role you will manage and resolve incidents on TD SYNNEX digital platforms, blending hands-on technical work with incident and stakeholder management. You will triage, investigate, and communicate issues to prevent recurrence, collaborating with Engineering, DevOps, Security, QA, and Business teams. You’ll contribute to platform reliability and operational standards while supporting a cross-functional, global team. This position offers close work with production systems and a clear impact on service quality and platform stability.
Compensaciones / Beneficioshybrid work (3 days in office)competitive compensation with annual reviewscomprehensive benefits including paid leave and retirement planscareer development and leadership programsLife Empowerment and wellness programsinclusion and diversity initiatives
ResponsabilidadesLead and manage incidents with proper triage, prioritization, and resolution within SLAsPerform root-cause analysis and coordinate with architects and developers on fixesTrack and resolve P1–P4 incidents within agreed SLAsIdentify recurring issues to reduce incident volume and improve reliabilityAct as change lead for bug fixes and operational improvementsMaintain high-quality incident and backlog reporting/data hygieneMentor and support other SiteOps team membersFoster strong cross-functional relationships with Security, DevOps, QA, Development, UX, Architecture, and Business teamsContinue to deepen expertise in TD SYNNEX web solutions and operational processesSupport the in-house SiteOps development team with technical debt tasks to ensure a bug-free platform
Requisitos principales3+ years’ experience developing or supporting web solutions using C# .NETSolid understanding of incident and change management (ITIL v4 exposure is a plus)Strong knowledge of C# (.NET Framework), ASP.NET MVC, and REST APIsExperience using observability tools (e.g., Dynatrace, New Relic, Prometheus)Experience with log analysis tools (e.g., Datadog, Graylog, Log Analytics, AppInsights)Experience working in Agile / Scrum environmentsProven ability to lead incidents through to resolutionComfortable working across distributed, multicultural teamsFluent in English (written and spoken)Stakeholder managementCommunicationTeam collaborationC# .NETASP.NET MVCREST APIs
