Descripción de la oferta
Location
Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a private cinema room, and our signature Cecconi's restaurant.
Job Purpose
As a Spa & Gym Receptionist with Soho House, your role is to ensure members and guests have an amazing experience every time. You will deliver an excellent first impression and a warm greeting as they arrive. You will showcase our values: Collaboration, Simplicity, Kindness, and Passion.
Main Duties
Ensure each member is welcomed by name and guests are approached with an open, hospitable manner.
Be well‑versed on standard operating procedures, menus, amenities, and collect laundry for the Housekeeping Department.
Learn about the services and offerings of the Soho House Gym & Spa.
Maintain a clean, sanitary and safe reception area.
Manage member lists, book spa services, and schedule personal training classes.
Support, direct, and solve problems in real‑time to address guest concerns promptly.
Build positive relationships with members and guests.
Communicate and flag feedback to the management team.
Influence a fun, positive atmosphere by being approachable and professional.
Welcome new hires and train everyone to Soho House standards (steps of service, house knowledge).
Requirements
Strong attention to detail.
Excellent customer service.
Fluent in English and Spanish.
Organised, reliable, and able to handle feedback to achieve member satisfaction.
Ability to multitask and work in a fast‑paced environment.
Understand and follow written and verbal instructions.
Excellent interpersonal, communication, and problem‑solving skills.
What we are offering
Team meals while on shift, prepared by our chefs.
Soho Friends Membership.
50% team discount on food & drink, 7 days a week.
Team room rates: any bedroom, any house, $100 a night.
Birthday day off.
Discount on Cowshed products and Soho Home (up to 50%).
Cookhouse & Tonic programs offering unique food and drink training, events and opportunities to inspire and educate.
Continuous training to develop personally and professionally.
Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and more.
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