Descripción de la oferta
About UsHBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard-to-reach high-value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course, we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality.La siguiente información ofrece un resumen de las habilidades, cualidades y cualificaciones necesarias para este puesto.Job SummaryThis role is responsible for managing and growing a portfolio of client accounts through a data-driven and strategic approach. The position combines analytical thinking with strong commercial execution—translating data insights into actionable account plans, identifying growth opportunities, and driving consistent follow-through.Acting as a trusted partner to clients, the role focuses on building long-term relationships, strengthening account performance, and unlocking cross-selling opportunities. It requires a consultancy mindset, balancing strategic planning with tactical execution, and the ability to operate effectively under pressure and tight deadlines.Key ResponsibilitiesAccount Management & Partnership DevelopmentManage and develop a portfolio of client accounts, acting as the main point of contactBuild strong, long-term partnerships based on trust and value deliveryLead regular client interactions (in-person and virtual), ensuring high engagement and satisfactionData Analysis & Strategic PlanningAnalyse account performance, KPIs, and client data to identify trends and opportunitiesTranslate insights into clear, actionable account plansContinuously review results and refine strategies based on performanceCommercial Growth & Cross-SellingIdentify and execute cross-selling and upselling opportunities within existing accountsApply strong negotiation skills to maximise revenue and profitabilityProactively challenge client thinking to unlock additional valueExecution, Follow-Up & DeliveryDrive structured follow-up on all actions, ensuring accountability and resultsMaintain momentum on plans through consistent tracking and communicationManage multiple priorities effectively in a fast-paced, deadline-driven environmentCollaboration & Problem SolvingWork cross-functionally to resolve client needs and deliver solutionsEnsure seamless execution of initiatives across internal teamsAddress challenges proactively with a solution-oriented approachSkills & ExperienceProven experience in account management with a focus on revenue growth and client retentionStrong analytical skills, with the ability to interpret data and translate insights into actionDemonstrated negotiation skills and commercial acumenExperience identifying and delivering cross-selling opportunitiesStrategic and consultancy mindset, combined with a hands-on, tactical execution approachExcellent relationship-building skills, with the ability to develop strong client partnershipsHighly organised, with strong follow-up discipline and attention to detailComfortable working under pressure and tight deadlinesCurious, proactive, and continuously seeking ways to improve performance and outcomesStrong communication and stakeholder management skillsExperience using CRM systems (e.g., Salesforce)At HBX Group, we believe that diversity drives innovation and makes travel a force for good.We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. xkdbapo Join us and be part of a team where diversity and equal opportunities really do make a difference.
