Location: Sofia BulgariaWork Model: HybridWorking Hours: Monday Friday 10:00 19:00Employment Type: Full-time
Role Overview
We are looking for a Swedish-speaking Travel Support Representative to join our customer-focused team supporting a global travel. This role you will assist travelers throughout their journey by providing high-quality support related to flights, accommodation, car rentals and other travel services.
This is an excellent opportunity for candidates who enjoy helping people, have strong communication skills and are looking for a stable role with standard working hours and a healthy work-life balance.
Responsibilities

Handle customer inquiries via inbound and outbound calls, email and chat
Provide accurate information and effective solutions related to travel services
Ensure customer satisfaction by addressing concerns with empathy and professionalism
Work towards individual and team KPIs
Maintain and update customer information in internal systems
Build and maintain basic knowledge of the clients products and services
Participate in training and quality improvement initiatives

Requirements

Fluent Swedish (spoken and written)
Good level of English
Strong communication and customer service skills
Confident using computers and multiple systems
Ability to multitask in a fast-paced environment
Flexible and adaptable to change
High school diploma (customer service experience is a plus)
Availability to work fixed weekday shifts

What We Offer

Full-time role with standard working hours (MonFri 10:00 19:00)
Monthly Salary: 1840.65 EUR
Monthly performance-based bonus
Fully paid training and onboarding
Continuous learning and development programs
Career growth and internal mobility opportunities
Health and wellbeing initiatives
Relocation support provided will be discussed at later stages of the recruitment process

Additional Benefits (Applicable to All Roles)

Monthly transportation/internet allowance of 50 BGN net paid in addition to the base salary
Additional compensation for night shift hours (if applicable) in line with company policy
500 BGN bonus for important life events (marriage, birth or adoption of a child, university graduation)
Medical plan including health and dental care
Life insurance
Multisport Card
Corporate discounts on various goods and services

Non-EU candidates must have a valid work permit for Bulgaria to be considered.
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